Customer Insight Lead

Harnham - Data and Analytics Recruitment
Manchester, United Kingdom
Last month
£70,000 – £90,000 pa

Salary

£70,000 – £90,000 pa

Job Type
Permanent
Work Location
Hybrid
Seniority
Lead
Education
Degree
Posted
28 Apr 2026 (Last month)

Benefits

Bonus

Customer Insight Lead
£70,000-£90,000 + Bonus
Greater Manchester (Hybrid - 2x Days a Week in Office)

THE COMPANY

A leading UK health and life insurer, known for its innovative, rewards-led model that incentivises healthier lifestyles, is seeking a Customer Insight Lead. The business is backed by a global financial services group and continues to operate at scale; they're investing heavily in data, analytics, and customer insight, and doubling down on personalisation and customer-centricity, with insight at the core.

THE ROLE

Reporting into the Director of Customer Insight, this is a senior individual contributor role acting as the strategic glue across Analytics, BI, and Insight.

  • Define and drive the customer insight strategy and frameworks
  • Bridge data, tech, and business teams to ensure insight drives decisions
  • Partner with Marketing, Product, and Data Science
  • Champion a customer-first mindset across the organisation
  • Deliver hands-on analysis and insight to influence outcomes
  • Support self-serve BI and scalable insight delivery
  • Contribute to predictive and advanced analytics initiatives

Split: 50% strategy / 50% hands-on delivery

YOUR SKILLS & EXPERIENCE

  • Strong SQL
  • Python experience is strongly preferred
  • Proven ability to turn data into clear, actionable insight
  • Experience with predictive / advanced analytics or modelling frameworks
  • Background in large, complex organisations (FS&I a plus)
  • Strong stakeholder management with a focus on driving impact
  • Comfortable operating across both strategy and delivery

THE BENEFITS

  • £70,000 - £90,000

HOW TO APPLY

Please register your interest by sending your CV to Adam Osborne at Harnham via the Apply link on this page.

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