Customer Insight Lead

Customer Insight Lead
London/Bournemouth
60-80k

We are hiring a Customer Insights and Strategy Transformation Lead to define and connect the customer insight vision across analytics, BI and self service reporting. This role blends strategic direction with hands on delivery, ensuring insight directly shapes customer outcomes and commercial decisions.

This is a high visibility opportunity to sit at the centre of data, insight and decision making. You will have real influence over how customer insight is used across the organisation, with the mandate to improve ways of working, build scalable capability and raise confidence in data as a strategic asset.

The Company
We are working with a large, well established organisation operating in a highly regulated, customer focused environment. The business places growing importance on analytics and customer insight to drive strategy, transformation and performance. With teams based across multiple UK locations, they offer a collaborative culture and a strong commitment to hybrid working and long term investment in data capability.

The Role

• Own the customer insight vision and operating model, aligning analytics, BI and self service reporting.
• Act as the strategic bridge between data, technology, insight and business change.
• Work closely with analytics, insight and data science leaders to prioritise and deliver high impact insight.
• Translate complex analysis into clear, actionable recommendations for senior stakeholders.
• Champion a customer first mindset, embedding insight into strategy, transformation and day to day decisions.
• Remain hands on with analysis, tooling and insight delivery, not just oversight.
• Improve trust, governance and consistency in customer data and insight outputs.

Your Skills and Experience

• Strong commercial experience in customer analytics or customer insight leadership roles.
• Advanced SQL skills and strong experience using Power BI or similar BI tools.
• Working capability in Python for analysis, modelling or data exploration.
• Experience building or supporting predictive insight, models or analytical frameworks.
• Deep understanding of self service reporting and scalable insight delivery.
• Proven ability to own senior stakeholders and drive insight through to measurable impact.

What We Offer

• Hybrid working, typically two days per week in the office.
• A high impact role with scope to shape customer insight capability for the long term.
• Clear opportunity to influence strategy, transformation and analytics maturity.

How to Apply
Apply through Harnham to learn more about this opportunity and discuss your suitability in confidence.