Operation Insights Manager

Lorien
London, United Kingdom
Last month
£90,000 – £91,000 pa

Salary

£90,000 – £91,000 pa

Job Type
Permanent
Work Location
Hybrid
Seniority
Mid
Education
Degree
Posted
1 May 2026 (Last month)

Benefits

17.5% bonus Hybrid working Flexibility Long-term development opportunities
Operations Insights Manager

Operations Excellence | Operations Performance
£88,000-£90,000 base + 17.5% bonus | Hybrid (2 days office)
London preferred | Dublin considered

Alarge global insurance organisation is investing heavily in its Operations Performance capability and is now seeking anOperations Insights Manager to play a pivotal role in shaping how operational performance is understood, governed and improved across an international business.

This is ahands-on, high-impact role sitting between strategy and execution - ideal for someone who thrives on turning complex, messy operational data into trusted insight that senior leaders rely on for decision-making.

The Opportunity

You'll join a growing Operations Performance team with strong senior sponsorship and a mandate to increase data-driven decision-making across global operations.

While offshore teams support data production,you will own the critical middle layer: shaping raw and unstructured data into clear MI, dashboards and analytics that genuinely inform operational priorities, capacity decisions and performance governance.

This isnot a process-led or MI-light role. It is a delivery-focused position for someone who is comfortable rolling up their sleeves and setting standards in an evolving environment.

What You'll Be Doing
  • Own the delivery, accuracy and evolution of operational MI and insight
  • Transform complex, multi-source operational data into high-quality dashboards and analytics
  • Build and maintain Power BI reporting to support performance reviews and decision-making
  • Write and optimise SQL queries to interrogate large, structured datasets
  • Partner closely with operations and data teams to validate definitions, assumptions and caveats
  • Translate complex technical insight into clear, relevant narratives for non-technical stakeholders
  • Support performance governance through timely MI, deep-dive analysis and root-cause insight
  • Lead, coach and delegate work to offshore analysts (no direct reports initially)
  • Help move the organisation from Excel-heavy reporting towards scalable, automated BI
What We're Looking For

We're looking for ahands-on insights professional, not a pure people manager or process specialist.

Essential experience:

  • Strong Power BI capability (core requirement)
  • Advanced SQL skills and strong Excel
  • Proven experience building MI and dashboards from complex operational data
  • Experience working with unstructured or poorly defined data sources
  • Confidence engaging senior, non-technical stakeholders

Desirable:

  • Insurance or financial services experience (helpful but not essential)
  • Understanding of the insurance lifecycle and operational metrics
  • Exposure to data warehousing or large-scale reporting environments
  • Practical use of AI tools in analytics (e.g. Copilot)
Why Join?
  • Join anewly formed, expanding team with real influence
  • Strong investment and visibility from senior operational leadership
  • Opportunity to shape global KPI standards, tooling and ways of working
  • Clear progression into people leadership or broader operational roles
  • Hybrid working with flexibility and long-term development opportunities

Guidant, Carbon60, Lorien & SRG - The Impellam Group Portfolio are acting as an Employment Business in relation to this vacancy.

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