Service Delivery Manager

Radius is seeking an experienced Service Delivery Manager with extensive experience of working within a Datacentre environment whether from a Datacentre or MSP.

This role is responsible for the day-to-day management of functional tasks relating to the successful and timely Service Delivery of Co-Lo and PWR activities, managing the delivery of all work orders and footprint activities to meet customer expectations to agreed SLA’s and enhance the overall customer experience through aligning with our Operational Excellence objectives for the ensuing year.

Fundamentally to focus in setting high standards and managing our range of contractors and suppliers to agreed KPI’s, adopting a best-in-class approach and driving the organisation towards a 5 Star datacentre.

To also work closely with the Service Installation Supervisor role, providing mentoring and coaching to the Specialist role ensuring that Specialist Services are being delivered to the front line, thus enabling the SDM CoLo Installations, to deliver against agreed KPI and RFS objectives.

Project Management:

Identifies and manages resources needed for the planning, development and delivery of specified services, primarily rack and cage installations, secondarily providing support to the PWR team. Engages with and influences senior level stakeholders and project teams through change management processes, ensuring that the infrastructure is managed to provide agreed levels of service and data integrity.

Requirement’s Definition and Management:

Plans and drives scoping and requirements definition and prioritization of activities for large, complex initiatives within the Service Delivery space, primarily rack and cage where required and secondarily to the power team. Obtains input from, and formal agreement to, requirements from a diverse range of stakeholders ie Sales, Engineering, Delivery, Security

Commercial Support:

• Work with Service Delivery Team and Supervisor in providing any RFP and RFI responses from the Colo Installations Team, back to the Sales Admin team for winning new business.
  
  Service Acceptance:
  
  Engages with Sales, Sales Planning and Admin, Engineering, DC Ops or Project Management Office, to ensure that the Products which are sold are capable of being Delivered and Supported going forward.
  
  
• Management of contractors and supplier of Services
  
  
• Solid understanding of DC Operations, constituent elements that make up a Live Production DC Hall.
  
  
• Deep understanding of Shared / Dedicated Installations in a Data Centre environment
  
  
• Sufficient expertise in at least two of the following disciplines: Electrical, Optical, Connectivity, Colocation (Server Cabinets and PDUs), Health & Safety, Project Management, raised floor, Fire Alarm and suppression systems, Access control