Service Manager

Job Title:
Service Manager

Starting:
ASAP

Duration:
Ongoing, no end date yet confirmed

Location:
South East London

Hours:

Monday - Friday, 9am - 5.30pm

Pay:

£25ph - £30ph

Duties:

Provide operational leadership across designated service areas, ensuring services are responsive, innovative, and delivered to high performance standards.

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Be responsible for the day-to-day management of service delivery, supporting the General Manager with all operational aspects of divisional services.

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Develop and implement systems to meet national and local performance targets, ensuring services are cost-effective and patient-centred.

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Lead and coordinate quality improvement and transformation projects to modernise services, improve patient experience, and streamline clinical and operational processes.

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Monitor and report on service performance daily, weekly, and monthly, using data to support capacity planning and continuous improvement.

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Lead on service redesign initiatives and workforce modernisation programmes, ensuring integration and alignment with organisational goals.

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Collaborate with Clinical and Service Leads to ensure high-quality, safe, and efficient delivery of care.

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Champion a culture of continuous improvement, staff engagement, and excellence across all services.

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Develop and maintain effective communication systems across multidisciplinary teams, ensuring clear information flows and collaborative working practices.

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Oversee the implementation of governance and risk management frameworks in line with Trust and national policies.

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Participate in clinical governance, audit processes, complaints resolution, and serious incident investigations to ensure learning and service enhancement.

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Manage the delivery and compliance of financial targets and support the development of business cases and cost improvement plans.

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Represent the service at internal and external meetings with stakeholders such as NHS England, commissioners, and external agencies.

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Provide visible leadership to staff, ensuring they are effectively managed, developed, and supported in line with HR policies.

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Lead workforce planning activities, recruitment, induction, staff development, appraisals, and performance reviews.

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Ensure data quality and reporting systems are accurate, timely, and support effective service planning and delivery.

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Promote the visibility and reputation of the service within the Trust and externally through strong representation and professional communication.

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Ensure compliance with Trust Standing Financial Instructions, budget control, and effective resource management.

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Work collaboratively with HR, Finance, IT, and clinical teams to deliver service objectives and modernise care pathways.

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Embed Trust values and NHS standards across all areas of service management