Senior Professional Services Manager - London

About the Role

The Senior Professional Services Manager will play a key role in helping our enterprise customers get more value out of their Mixpanel investment and position the company as a key partner for their overall business performance and metrics strategy. The role will work closely with customer senior leadership to guide business outcomes and drive real revenue impact.

Internally, this individual will work directly with the Go-to-Market team (Sales, Solution Engineering, and Customer Success) to identify and deliver professional services opportunities to our largest customers while partnering with Marketing, Product, and Engineering to take lessons learned from the field into our messaging and product strategy. The ideal candidate is seeking ambiguous and consistently changing technical challenges that can be organized into repeatable frameworks and deliverables that drive value for our customers.

This role will initially be an Individual Contributor role, with the opportunity to build a team over time.

Responsibilities

Your primary objectives will be to act as a trusted advisor to customers and help them achieve their business outcomes, while ensuring the success of Mixpanel as measured by your impact to ARR and Services Revenue.

• Build and maintain strong relationships with senior leadership level personas in enterprise accounts. Act as an Executive Advisor for key technical leaders within our customer base.
• Work closely with Sales to support new business opportunities and develop proposals and presentations for customers (including driving paid services revenue).
• Act as a strategic point of contact for a small portfolio of Enterprise customers and own the strategy and execution plan for key milestones (proof of value, onboarding/time-to-value, long-term retention/growth of the relationship and revenue).
• Develop tooling, methodologies, and collateral to sell & deliver consistently across the enterprise book - building repeatable frameworks to be utilized by Customer Success and partners.
• Conduct customer, market, and industry research to develop Professional Services capabilities and offerings.
• Build and lead high-performing cross-functional teams to deliver customized solutions that align with client requirements and drive value for both parties.
• Author & deliver thought leadership content (blog posts, white papers, and presentations) with an opinionated point-of-view on industry trends (e.g. data architecture best practices, analytics/metrics strategy, product management, etc) and highlight services engagement impacts.
• Identify, recruit, mentor and manage top talent within and beyond Mixpanel to deliver Professional Services with distinction.
• Present at industry events and represent Mixpanel as a thought leader at executive meetings

We're Looking For Someone Who Has

• 7+ years of experience in Management Consulting or Professional Services roles at B2B SaaS companies with a track record of successful business development and delivery.
• Technical expertise in data and analytics, hands-on experience with Digital Analytics / Product Analytics
• Understanding of customer data platforms and their place within a company’s overall data architecture.
• Familiarity with analytics challenges faced by Growth, Product, Marketing and IT leaders.
• Experience with program and change management with enterprise transformations, digital transformation, SaaS adoption, etc.
• Experience running workshops with customer executives both onsite and virtually, providing a compelling reason for those attendees to participate, executive presence to run those meetings and ability to create digestible and aesthetically pleasing deliverables.
• Experience with building practice areas and organized offerings is highly desirable.
• Demonstrated experience of thought leadership, structured deliverables, and long-term customer relationships built on driving meaningful impact.
• Willing to work across go-to-market teams with a focus on reusable assets and less pride of ownership on deliverable creation.
• Technically curious and open to new ways of solving problems with a desire to uplevel others and build a team of varying and complementary skills.

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