Digital Operations Manager, IT Manager, IT Support Manager

London
2 weeks ago
Create job alert

Job Title: Digital Operations Manager/ IT Manager/IT Operations Support Manager

Location: London
Department: Digital Operations
Salary: £60-70k + Benefits

Company Overview:

We are dedicated to shaping the future of digital infrastructure and services. We are seeking a highly motivated and experienced Digital Operations Manager to oversee the daily operations of our digital ecosystem, ensuring top-tier performance, security, and compliance. This is an exciting opportunity to lead a dynamic team and drive the success of our digital projects.

As the Digital Operations Manager, you will play a pivotal role in maintaining the integrity of our IT systems, collaborating closely with cross-functional teams, and ensuring our digital operations meet the highest standards.

Key Responsibilities:

Team Leadership and Management:

Lead, mentor, and manage a diverse team of IT professionals including an Application Support Specialist, Technical Project Manager, Cyber Security and Compliance Analyst, and End-to-End QA Specialist.
Allocate resources efficiently to ensure timely and successful project delivery.
Conduct regular performance reviews and provide ongoing feedback to foster growth and development within the team.Operational Oversight:

Oversee the daily operations of digital systems, applications, and infrastructure.
Ensure high availability and performance of all IT services and applications.
Implement and maintain monitoring systems to proactively identify and resolve issues.Application Support:

Manage application support activities to ensure the prompt resolution of incidents and service requests.
Collaborate with the Application Support Manager to develop and implement effective support processes and documentation.
Ensure all applications are updated, patched, and maintained in line with best practices.Technical Project Management:

Oversee the planning, execution, and delivery of technical projects.
Work closely with the Technical Project Manager to ensure projects are completed on time, within scope, and budget.
Facilitate communication and collaboration between project teams and stakeholders.Cyber Security and Compliance:

Ensure the implementation and adherence to cyber security policies and procedures.
Collaborate with the Cyber Security and Compliance resources to conduct regular security assessments and audits.
Manage compliance with relevant regulations and standards, such as GDPR and Cyber Essentials Plus.Quality Assurance:

Oversee the end-to-end quality assurance process for all digital products and services.
Work with the End-to-End QA Specialist to develop comprehensive test plans and ensure thorough testing.
Ensure quality assurance processes are followed to maintain high standards.Strategic Planning and Improvement:

Develop and implement strategies to enhance digital operations and IT service delivery.
Identify opportunities for process optimisation and efficiency gains.Stakeholder Communication:

Act as the primary point of contact for all digital operations-related matters.
Provide regular updates to senior management on the status of projects, operational performance, and security compliance.
Facilitate effective communication between IT teams and business units.Problem Solving and Incident Management:

Manage and resolve high-priority incidents and critical issues.
Conduct root cause analysis and implement corrective actions to prevent recurrence.
Develop and maintain incident response plans and procedures.Requirements:

Proven experience as a Digital Operations Manager, IT Manager, Support Manager, or similar role.
Strong leadership and team management skills with the ability to mentor and inspire a diverse team.
Excellent understanding of IT infrastructure, application support, and digital operations.
Demonstrated experience in managing technical projects and ensuring successful delivery.
In-depth knowledge of cyber security principles and compliance requirements.
Strong understanding of quality assurance processes and methodologies.
Exceptional problem-solving and analytical abilities.
Excellent communication and interpersonal skills, with the ability to engage effectively with stakeholders at all levels.
Familiarity with IT service management (ITSM) frameworks such as ITIL.
Relevant certifications (e.g., PMP, CISSP, ITIL) are advantageous.What We Offer:

Competitive salary and benefits package.
A dynamic, collaborative work environment with opportunities for professional development and growth.
A chance to lead and shape the future of digital operations People Source Consulting Ltd is acting as an Employment Agency in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas

Related Jobs

View all jobs

Marketing Operations Manager - Nottingham

Strategic Partner Manager, Telco Ecosystem Partnerships London, UK • Business Development & Par[...] (Basé à London)

SAP DATA Migration Consultant

Commercial Controller Business Process

ML (Machine Learning) Engineer

Energy Networks - Senior/ Principal Consultant

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Data Science Jobs for Non‑Technical Professionals: Where Do You Fit In?

Beyond Jupyter Notebooks Ask most people what a data‑science career looks like and they’ll picture Python wizards optimising XGBoost hyper‑parameters. The truth? Britain’s data‑driven firms need storytellers, strategists, ethicists and project leaders every bit as much as they need statisticians. The Open Data Institute’s UK Data Skills Gap 2024 places demand for non‑technical data talent at 42 % of all data‑science vacancies—roles focused on turning model outputs into business value and trustworthy decisions. This guide highlights the fastest‑growing non‑coding roles, the transferable skills many professionals already have, and a 90‑day action plan to land a data‑science job—no pandas required.

McKinsey & Company Data‑Science Jobs in 2025: Your Complete UK Guide to Turning Data into Impact

When CEOs need to unlock billion‑pound efficiencies or launch AI‑first products, they often call McKinsey & Company. What many graduates don’t realise is that behind every famous strategy deck sits a global network of data scientists, engineers and AI practitioners—unified under QuantumBlack, AI by McKinsey. From optimising Formula One pit stops to reducing NHS wait times, McKinsey’s analytics teams turn messy data into operational gold. With the launch of the McKinsey AI Studio in late 2024 and sustained demand for GenAI strategy, the firm is growing its UK analytics headcount faster than ever. The McKinsey careers portal lists 350+ open analytics roles worldwide, over 120 in the UK, spanning data science, machine‑learning engineering, data engineering, product management and AI consulting. Whether you love Python notebooks, Airflow DAGs, or white‑boarding an LLM governance roadmap for a FTSE 100 board, this guide details how to land a McKinsey data‑science job in 2025.

Data Science vs. Data Mining vs. Business Intelligence Jobs: Which Path Should You Choose?

Data Science has evolved into one of the most popular and transformative professions of the 21st century. Yet as the demand for data-related roles expands, other fields—such as Data Mining and Business Intelligence (BI)—are also thriving. With so many data-centric career options available, it can be challenging to determine where your skills and interests best align. If you’re browsing Data Science jobs on www.datascience-jobs.co.uk, you’ve no doubt seen numerous listings that mention machine learning, analytics, or business intelligence. But how does Data Science really differ from Data Mining or Business Intelligence? And which path should you follow? This article demystifies these three interrelated yet distinct fields. We’ll define the core aims of Data Science, Data Mining, and Business Intelligence, highlight where their responsibilities overlap, explore salary ranges, and provide real-world examples of each role in action. By the end, you’ll have a clearer sense of which profession could be your ideal fit—and how to position yourself for success in this ever-evolving data landscape.