Senior Business Analyst

The post holder will work with the organisation to understand the change needs and assess the impact of those business changes on process, people, data, and systems.

Full Time/Fixed Term Contract for 12 months

Closing Date:

Our offer to you

We pride ourselves in being a great place to work, providing a supportive culture with opportunities to grow and develop your career, achieve a healthy work-life balance, and be recognised for the great work you do. You will receive:

• Competitive salary and pension scheme
• For full-time employees, the annual leave entitlement is 25 days plus eight bank holidays. After three years’ service, it rises to 27 days, and after five years, it rises to 30 days.
• Cycle to work scheme and Electric Vehicle Scheme
• Health and Wellbeing portal – access to financial, health and wellbeing support and an Employee Assistance Programme
• Discounts – you will have access to Blue Light and NHS Discounts as well as discounts on mobile phones, gym membership, cinema tickets, restaurants, holidays, and shopping

About Us

This is a fantastic opportunity to join a dedicated team of over 1,425 employees and 31,965 volunteers, all working towards a common goal: saving lives through essential first aid services, training, and campaigning to put lifesaving skills at the heart of every community. As a charity with a long and illustrious history, we are proud of our past and excited about creating a healthier, safer, and more resilient future.

St John Ambulance works at the heart of communities, supporting and enabling them to access and receive physical and mental health first aid. We do this through developing and providing effective community response and outreach services (e.g., Ambulance response, Falls response, Night Time Economy, and Homelessness outreach) and using our longstanding expertise to empower people with vital clinical skills and the confidence to use them (e.g., our Volunteers and Community Advocates, NHS Cadets, and Young Responders programmes). There is also a buoyant social enterprise network that delivers first aid training and supplies medical consumables to businesses and consumers.

This is an exciting time of transformation, with an opportunity to lead and mature the charity’s data maturity by leading a new data strategy.

Job Summary

The post holder will work with the organisation to understand the change needs and assess the impact of those business changes on process, people, data, and systems.

In this capacity, the post holder will help to analyse existing documentation and data to help design and document changes to roles, processes, and systems to deliver an improved experience to St John employees, volunteers, supporters, and customers. Where there is a digital component, they will be capable of breaking down changes into functional and non-functional requirements and support these through delivery with development teams.

This role is a Fixed Term Contract of a minimum of 12 months to deliver an eCommerce Website Replatform to SaaS solution and associated Universal MyAccount Area, support with mapping end-to-end system integrations including data management and migration, and aligning wider business process change with the adoption of new systems and new ways of working. The applicant must therefore have significant experience in eCommerce projects, complex system integrations, and data architecture, experience of embedding within business teams to identify how, and improving business processes to enable successful adoption of new systems and change management.

About You

You will be educated to GCSE level or equivalent (Grade C / 4), a minimum of 5, including Maths & English, demonstrable experience of performing successful business analysis across multiple major digital projects, and in setting up and improving reporting dashboards, experience of supporting business units in determining KPIs and metrics for tracking and using Power BI to build dashboards, including mock-up wireframes of dashboards, and experience of working in structured project teams and introducing Agile methodologies.

About the Role

• Champion and exemplify compassionate leadership and St John values
• Engage, involve, and empower St John People in problem-solving and improving the organisation
• Actively promote diversity and a variety of perspectives across the organisation
• Maintain excellent relationships with business sponsors, acting alongside product owners as an initial point of contact for those considering a change of business process or services.
• Undertake research and analysis to understand how St John or specific networks and areas within them work, considering the people, organisation, processes, information, data, and technology.

Please see the job description for more detail (this can be viewed on our website or once you click apply)

Find out more about us, including our Ask Me campaign, at www.sja.org.uk

If you are a current St John Ambulance employee, please apply here: Click here

For all other candidates, or St John Ambulance volunteers wishing to apply: please apply below

We reserve the right to close this vacancy early if we receive a high volume of applications for the role. Therefore, if you are interested, please submit your application as early as possible.

St John Ambulance is committed to increasing the diversity of our team and making sure we best reflect the diversity of the communities we serve. At St John, everyone is valued and supported to thrive, we have several networks including Multi Culture, Disability and Accessibility, Pride, Family and Carers, and Women’s groups. We do not tolerate any form of discrimination and gender a sense of belonging for all, by creating an environment of mutual respect, where we value unique differences and demonstrate authentic allyship. We believe passionately in equality, diversity, and inclusion.

'St John Ambulance is committed to safeguarding, and we promote safe recruitment practice. Therefore, all successful applicants will undergo pre-employment checks, including DBS Clearance, as part of the onboarding process, if applicable to the nature of the role.'

Please note: St John does not accept speculative CVs and will only review CVs sent in application for an advertised vacancy.

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