HR Business Process Lead – SAP SuccessFactors Implementation

Role Overview
We are seeking an innovative and experienced HR Business Process Lead to design, document, and drive the realisation of end-to-end global HR processes for a transformative SAP SuccessFactors implementation program. This role focuses on process governance, optimisation and data stewardship, balancing global standardisation with local business and regulatory needs. The ideal candidate will bring a mindset of continuous improvement, leveraging tools like business process modelling, process mining, and Lean Six Sigma methodologies to create efficient, user-centric processes that enhance both business outcomes and employee experience.
Key Responsibilities

1. Process Governance and Ownership
   

• Establish and enforce process governance frameworks to ensure consistency, compliance, and scalability across global HR operations.
  
• Act as the process owner, responsible for designing, documenting, and overseeing the implementation of global HR processes.
  
• Collaborate with Global Process Owners (GPOs) and stakeholders to align processes with strategic objectives, KPIs, and local regulatory requirements.
  

1. End-to-End Global HR Process Design
   

• Lead process analysis and process mining exercises to map current workflows, identify inefficiencies, and uncover improvement opportunities.
  
• Use business process modeling tools, brown paper exercises, and Lean Six Sigma methodologies to design streamlined and effective processes.
  
• Facilitate design workshops to capture input from stakeholders, ensuring processes balance global efficiency with local compliance.
  
• Manage and analyse Requests for Change (RFCs), incorporating them into process enhancements.
  

1. Process Implementation and Realisation
   

• Partner with the inhouse team to drive the realisation of processes in SAP SuccessFactors, ensuring system capabilities align with business requirements.
  
• Define and execute Standard Operating Procedures (SOPs), training materials, and KPI reporting frameworks to support successful implementation.
  
• Oversee process changes, ensuring their seamless integration into existing workflows while maintaining operational excellence.
  

1. Continuous Improvement and User Experience
   

• Foster a culture of continuous improvement, regularly reviewing and refining processes to adapt to evolving business needs and user feedback.
  
• Place user experience (UX) at the core of process design, ensuring intuitive, employee-friendly solutions.
  
• Utilise process performance data to identify trends, root causes of inefficiencies, and opportunities for further optimisation.
  

1. Data Stewardship and Ownership
   

• Take ownership of the data produced by HR processes, ensuring its accuracy, compliance, and strategic alignment.
  
• Collaborate with IT and HR teams to ensure data integrity and seamless integration with other business systems.
  
• Leverage analytics to generate actionable insights that support decision-making and process improvement.
  

1. Stakeholder Engagement and Collaboration
   

• Partner with senior leaders to develop and execute the project deliverables, fostering strong partnerships to ensure successful delivery of process solutions.
  
• Build and maintain effective relationships across global and local teams, addressing diverse needs and perspectives.
  

1. Training and Change Management
   

• Develop and deliver comprehensive training materials and sessions tailored to diverse stakeholder groups.
  
• Lead change management efforts, articulating the value of transformation and ensuring strong adoption across the organisation.
  
• Use tools like WalkMe or WhatFix to design user adoption journeys and measure their success through metrics such as engagement and NPS.
  Required Skills and Experience
  HR and Process Expertise:
  Proven experience in designing and implementing HR processes in a global context.
  Expertise in process analysis, business process modeling, and tools such as BPMN or Visio.
  Knowledge of Lean Six Sigma methodologies and process improvement frameworks.
  Familiarity with HR/ERP systems, particularly SAP SuccessFactors.
  Data Stewardship and Analytics:
  Strong capability in managing data integrity, compliance, and analytics for process optimisation.
  Understanding of data aggregation from multiple data sources – quantitative and qualitative.
  Continuous Improvement and User-Centric Design:
  Demonstrated ability to lead continuous improvement initiatives, focusing on user experience and operational excellence.
  Experience in mapping and enhancing user journeys for HR personas, such as HR Admins, Managers, and Employees.
  Communication and Collaboration:
  Excellent written and verbal communication skills, with a proven ability to engage and influence stakeholders across global and local teams.
  Strong interpersonal skills to foster collaboration and build relationships in a multicultural, remote-working environment.
  Planning and Organisational Skills:
  Exceptional attention to detail with the ability to manage complex tasks and deliverables in a fast-paced environment.
  Strong planning and project management skills to drive successful outcomes.
  What We Offer
  The opportunity to lead the transformation of global HR processes as part of a flagship SAP SuccessFactors implementation program.
  A dynamic, collaborative work environment that values humility, integrity, courtesy along with innovation, excellence, and user experience.
  Competitive compensation and professional growth opportunities within a forward-thinking organisation