Head of Business Intelligence (Hybrid, London, UK)

As Arrive, we guide customers and communities towards brighter futures and more livable cities, it isn’t a challenge just anyone could take on. Luckily, we have something to help us make it happen. Our people and our values. We Arrive Curious, Focused and Together. Just as our entire brand is inspired by the North Star, the shining light leading travelers to their destinations since time began, our values guide us. They help us be at our best. For our customers. For the cities and communities we serve. For ourselves. As a global team, we are transforming urban mobility. Let’s grow better, together.

An exciting opportunity has arisen for an experienced and talented Head of Business Intelligence to join our team based in Stratford, London (E20).

We're the UK’s fastest-growing parking technology provider, and we’re changing the way people park. Our on-demand marketplace connects drivers to thousands of spaces, while our comprehensive suite of B2B solutions transforms parking assets into connected mobility hubs.

As Head of BI, you will lead the development of a scalable, reliable BI function that powers decision-making across the business. This is a hands-on leadership role - you’ll balance ownership of our BI foundations with coaching a small, growing team of analysts. From maintaining our data foundations to driving analytical excellence, your remit covers the full BI lifecycle: infrastructure, tooling, governance, reporting, and operational insight.

You’ll manage a growing team of BI Analysts across Operations and Client analytics - ensuring high-quality output, clarity of priorities, and consistent, unified reporting across functions.

• Lead the development of a reliable, scalable BI foundation by owning our Snowflake environment, data models, and ELT pipelines, ensuring the business operates from a single source of truth.
• Take a hands-on approach to modelling, ELT optimisation and dashboard development where needed, ensuring the team delivers consistently high-quality output.
• Manage and develop the BI Analysts across Operations and Client analytics, setting priorities, ensuring consistency of output, and raising the standard of analysis across the team.
• Partner with operational and commercial teams to deliver the analytics and reporting that drive performance, service quality and product usage.
• Build and maintain clear, accurate dashboards in Tableau that give leadership visibility of operational, commercial and product performance.
• Own our external client dashboards and reporting needs in Sisense, ensuring clients receive accurate, insightful and market-leading reporting.
• Strengthen data governance by improving data definitions, documentation and data quality across the organisation.

• Strong experience designing and maintaining scalable data models within a cloud data warehouse environment (ideally Snowflake), with a solid understanding of optimisation and governance best practices.
• Familiarity with Kleene or similar ELT tools, with the ability to support and optimise data pipelines.
• Expertise designing high-quality dashboards in both Tableau (internal analytics) and Sisense (external dashboards) or similar BI tools.
• Understanding of marketplace or multi-sided platform dynamics, particularly supply and demand performance.

• 6+ years’ experience in BI or data analytics within a tech-driven or high-growth environment.
• Experience owning and scaling data platforms, ideally in an environment without a dedicated data engineering team, including Snowflake, ELT pipelines, data modelling and data governance.
• Proven experience leading and developing analysts - setting priorities, managing workload, coaching growth, and raising the quality and consistency of analytical output.
• Proactive, strategic mindset - able to challenge assumptions, hold teams to account, surface risks and opportunities early, and ensure decisions across the business are grounded in clear, reliable data.
• Strong SQL skills and hands-on analytical capability.
• Confident with modern BI tooling, ideally Tableau, with experience creating high-quality dashboards and performance reporting.
• Comfortable partnering with commercial and operational teams to drive clarity, alignment and improved performance.
• Excellent communication skills, able to turn complex analysis into clear, actionable insight.
• Thrives in a fast-moving environment with shifting priorities.

This is a hybrid role based in our offices in Stratford, London E20, 3 days per week, the other 2 days from home.