Primary Care 24 (PC24) is committed to delivering high‑quality, patient‑focused healthcare services. We are seeking an experienced and visionary Head of Business Intelligence (BI) to lead our BI strategy and drive data‑led decision‑making across the organisation. Salary: £60,001 – £70,000 per annum. Location: Wavertree, Liverpool. Hours: 37.5 hours per week, Monday – Friday, 09:00–17:00. Contract: Permanent. What will you be doing? As Head of Business Intelligence, you will play a pivotal role in shaping PC24's future by leveraging data and intelligence to inform strategic decisions, improve operational performance, and identify growth opportunities. You will lead the development and delivery of a robust BI strategy, ensuring actionable insights are available to stakeholders at every level.
Main duties of the job
- Develop and implement a high‑quality Business Intelligence strategy to support strategic planning and continuous improvement.
- Lead dynamic data collection, tailored analysis, and regular reporting on risks, opportunities, and market trends.
- Build and maintain strong relationships with commissioners, suppliers and external partners to ensure access to relevant data sources.
- Oversee the creation and maintenance of dashboards and reports that provide actionable insights for the Executive Team and Board.
- Commission analytical support and data management services where required.
- Develop and embed operational and strategic KPIs across the organisation, ensuring compliance with internal and external reporting requirements.
- Drive the Business Intelligence transformation plan, expanding automation and data warehouse capabilities.
- Ensure data integrity, quality, security and compliance with best practices in governance.
- Provide expert advice on statistical and analytical techniques and deliver training to internal and external stakeholders.
- Collaborate with analytical teams across the health economy to share best practices and innovation.
- Work closely with the Deputy Director of Strategy and Business Development to evaluate and present business development opportunities.
- Lead, mentor and develop the BI and analyst team, fostering a culture of continuous learning and innovation.
What do I need?
- Masters level degree or equivalent relevant experience in data analysis.
- Experience briefing intelligence findings to senior customers and understanding the role that intelligence plays in guiding strategic decision‑making.
- An understanding of the application of intelligence methods to commercial challenges, assessing risk against business imperatives, and informing strategic decision‑making.
- Experience with advanced analytics including data modelling, forecasting, visualisation and statistical techniques.
- Excellent stakeholder management and relationship‑building skills.
- Desirable: previous line management experience, project management skills.
About us
Primary Care 24 (PC24) is a not‑for‑profit social enterprise established in 1990, delivering NHS contracts exclusively. The majority of our surplus is reinvested in patients and staff. We believe that primary healthcare should be accessible for everyone and are committed to delivering the best quality care we can, challenging social exclusion and working locally, where and when we can, to support our communities. We combine the best of the NHS with social enterprise innovation, developing solutions for NHS primary care and caring for our clinicians so that they can, in turn, care for our patients. While we hold an NHS Provider License, we are not an NHS Trust and are not listed on the DHSC Provider list.
What's on offer?
- Permanent contract
- 27 days annual leave pro rata – previous NHS Service will be taken into account
- Cycle to work scheme
- Eligible to apply for blue light card
- Colleague wellbeing package – includes a doctor line, access to Westfield rewards, wellbeing support and gym discounts
- NHS pension scheme, NHS car fleet scheme, NHS home electronics scheme, Cycle to work scheme, Eligible to apply for blue light card
This vacancy may close before the closing date if the recruiting manager deems sufficient applications have been received. Therefore, it is advised to complete your application as early as possible to avoid disappointment.
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