Digital Content Developer

Digital Content Developer | Hatfield | Hybrid (2 days office)

About Us

Ocado Solutions is responsible for our corporate international partnerships, offering the proprietary Ocado Smart Platform (OSP) as a service to retailers around the world. OSP comprises access to Ocado’s physical automation, allowing highly efficient preparation of orders, together with the full end-to-end software applications required to operate a world class online grocery business.

About the role

The Digital Content Developer is responsible for supporting the creation of engaging digital content to streamline the onboarding and ongoing training/support of new and existing partners in the use of Ocado Smart Platform (OSP). Specifically, you will own the content for our eCommerce solution.

Working with the Lead Digital Content Developer and various internal stakeholders and subject matter experts, you will be responsible for developing and curating training content to support our ‘Digital first’ approach. Your objective will be to ensure our digital content equips our partners to fully leverage the OSP ecommerce tool set to deliver a great customer experience and commercial results.

As this role will be partner-facing, work delivered will need to be of high quality, delivered on time, while making it scalable and sustainable by utilizing digital platforms where possible for commercial benefit.

You will (accountabilities)

• Creating and maintaining ecommerce content on the Partner Hub site
• Designing and developing digital training content on Ocado’s Learning Management Systems (Litmos and Rise)
• Maintaining knowledge and content to reflect updated releases, ensuring that Partners follow current processes and best practices
• Creating materials to support our partner’s training programmes
• Ensuring a consistent style, tone of voice, and quality of content in line with Ocado brand guidelines
• Using a range of digital tools to create engaging content and user experiences
• Liaising with Ocado Subject Matter Experts and other internal stakeholders to create documentation and gather information for partners
• Developing effective relationships within the business to gather the right level of detail for partners

About you (experience we seek)

• Proven track record of designing and delivering engaging digital content across various mediums and platforms
• Experience using Content Management Systems and designing web pages
• Experience in training/learning and development in a Technology, Logistics, or Retail environment
• Good understanding of current and future learning trends within the workplace
• Advocate for lifelong learning and self-development
• Good communication skills, inspiring confidence in an inclusive and collaborative manner
• Analytical mindset to drive continuous improvements
• Articulate in both verbal and written communications
• Proactive, innovative, self-motivated, and results-driven
• Excellent written communication skills
• Strong attention to detail
• Ability to work quickly and efficiently under pressure
• Confidence to tackle a broad range of topics
• Experience as a writer producing articles or other written content
• Knowledge of Ocado’s eCommerce solution is beneficial but not essential
• Previous experience in a B2B or consultative environment
• Data analytics skills
• General knowledge of and passion for ecommerce

What we offer you

Our employee benefits are designed for you, focusing on your well-being. We regularly review our benefits to ensure we are supporting our employees appropriately.

• Wellbeing support through dedicated apps and an Employee Assistance Programme
• 25 days annual leave, rising to 27 days after 5 years service
• Pension scheme with employer contribution matching up to 7%
• Generous Private Medical Insurance
• Income Protection and Life Assurance
• 22 weeks paid maternity/primary parent leave and 6 weeks paid paternity leave
• Train Ticket loan (interest-free)
• Cycle to Work Scheme
• Free shuttle bus to and from Hatfield Train Station
• Opportunity to participate in Sharesave and Buy as You Earn share schemes
• 15% discount on Ocado.com and free delivery for all employees

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