Customer Liaison Officer
Havant
Up to £26,000
Hyde is looking to recruit a Customer Liaison Officer.
Hyde is one of the UK’s leading and award-winning providers of affordable homes in London, the South-East, and surrounding areas. We provide and manage 50,000 homes to over 100,000 customers. Our ethos is simple: by providing customers with a safe and decent home, it allows them to realize their potential, enjoy their environment, and contribute to their community.
As a Customer Liaison Officer at Hyde, you will be working within the customer support team to deliver excellent front-line service to our residents by resolving complaints and repair-related queries efficiently and professionally.
Responsibilities:
Receive, manage and resolve customer complaints across multiple channels, including phone, email, and social media.
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Support residents in identifying and diagnosing repair issues, ensuring prompt booking and resolution.
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Liaise with internal and external stakeholders to provide accurate updates and ensure a coordinated service delivery.
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Maintain and update case information in Hyde’s systems, ensuring data integrity and compliance with service standards.
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Build and maintain effective relationships with customers, contractors, and colleagues to continuously improve customer satisfaction.
Skills and Experience:
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Experience in a customer service or complaints resolution role, ideally within a housing or repairs environment.
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Strong verbal and written communication skills with the ability to empathise and de-escalate challenging situations.
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Proficient in using Microsoft Office applications (Excel, Word, PowerPoint) and CRM systems.
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Excellent organisational skills and the ability to manage multiple cases within tight deadlines.
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Understanding of housing repairs processes and experience booking appointments is desirable.
Benefits:
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A fantastic pension
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Life assurance
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Great holidays
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An award-winning flexible benefits package
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Volunteering days
Diversity and inclusion are integral to the Hyde Group. We strive to build and nurture a culture where inclusivity is the norm and not an initiative. Many of the greatest ideas and discoveries come from a diverse mix of minds, backgrounds, and experiences, and we’re committed to cultivating an inclusive workplace that reflects our customer profile, where everyone is proud to be unique.
Hyde is a disability-confident employer, and we are here to support you with any reasonable adjustments you need throughout the recruitment process.
We reserve the right to close this advert as soon as a suitable candidate has been identified
