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Client Operational Support Coordinator/Data Analyst

epi
London
2 weeks ago
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Client Operational Support Coordinator/Data Analyst Client Operational Support Coordinator/Data Analyst Get AI-powered advice on this job and more exclusive features.
Do you want to work for a specialist sustainability consultancy which works with the leading telecommunication companies across the world? We are a family owned, friendly but rapidly growing company, with over 400% growth in the last three years. We are a very dynamic company providing sustainability solutions which address climate change and protect workers’ rights, on behalf of some of the largest companies in the world. Due to our rapid growth, we are seeking a proactive, motivated individual to join our team for a varied and hands-on role.
The role:
The role involves working closely as part of a team in the global telecoms and electronics sectors. You will provide remote client support by managing and overseeing the international administration of supplier sustainability audit processes and provide reporting. This is an administration and customer liaison role - no experience of the audit process is required although experience in data analysis is essential.
We are looking for a flexible, motivated individual who is a real team player, to work in and develop within, our existing specialist operations support team. The successful candidate will work with our IT group to transform and support technology to enable our delivery business processes.
After appropriate training, you will become a key team player in the Operations Team (a team of four), dealing with an alliance of our UK and international telecommunications sector clients, as well as their global supply chains. The role has 2 main elements: Customer Service and Data Analysis.
In the role you will:
Liaise with senior management clients and their suppliers and auditors, both verbally and written, as required
Liaise on the processes around audits e.g., how to use the audit platform and data analysis (a detailed technical understanding of what is involved within audits is not required; external auditors provide this expertise). Full training on the audit platform will also be given
To provide analysis and reporting as required
Operate our systems (full training will be provided) to help oversee the supplier audit process operation
Troubleshoot when required
Attend and contribute to team member twice weekly calls and agenda
Carry out ad hoc administrative tasks as and when required, which may include minute-taking for meetings
Support with emerging business initiatives
Liaise with senior management clients and their suppliers and auditors, both verbally and written, as required
Work as part of the operational team utilising our systems and processes that oversee the supplier audit process operations globally
Work with the team to co-ordinate our operational services delivery to our clients, their suppliers and auditors
Liaise with our clients at senior management level and our IT group on MI, data and systems design and delivery
Liaising with our IT and systems team, who are transforming and automating processes and reporting requires report running on our systems and manipulation in Microsoft Excel.
The ideal person would have:
A minimum of five years’ experience in customer service in a corporate and supply chain management environment (Involvement in sustainability best practice in business an advantage).
Excellent data analysis skills working to provide MI
Excellent written and spoken English.
Excellent spreadsheet and data analysis skills – particularly Microsoft Excel (e.g. knowledge of complex formula, use of pivot tables, etc.)
Experience with PowerPoint and other related software
A good understanding of Microsoft Outlook and Teams
Client facing and back-office management experience is an advantage
This role would suit :
Someone who is self-motivated who can work both independently and as part of a team
An enthusiastic and people-oriented communicator
Someone who takes responsibility for their own and their team’s workload and output
A highly organised individual with outstanding attention to detail
Working arrangement
The role is predominately homebased with occasional travel for team/management interaction.
The part time role requires flexible working windows, which would need to be spread over 5 days to meet customer demands.It is a minimum 20 hours per week with occasional additional paid overtime.
Future opportunities may exist for those wishing to participate and develop skills in strategic consulting and analysis around best practice in global sustainability initiatives, as new projects are launched.
Remuneration
Company pension
Flexi-time
Working from home
Schedule:
Flexi-time
Monday to Friday
Work Location: Remote
Ideally this role would require an immediate start early end of May 2025
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Information Technology
Industries Business Consulting and Services
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