Data Officer, Bridgend (Hybrid) | £33,144 – £34,434 + Civil Service Pension
The Public Services Ombudsman for Wales in Bridgend is looking to recruit a Data Officer to join a busy operational team supporting 80 staff, the majority of whom are caseworkers. This is a role with genuine progression, starting in a hands-on reporting and data quality capacity today, with a clear roadmap toward a modern data stack (SQL, Power BI, Azure Data Lake, Power Automate and Copilot).
The role
- You'll be the go-to person for reporting and data integrity across a large and complex case management system (100+ tables, 7GB of data)
- Building, maintaining and improving reports - moving the team away from Excel generated outputs toward more flexible, insight-driven reporting
- Working extensively in Excel (VLOOKUPs, IF statements, reconciliation, QA)
- Testing how data flows through the system, tracing cause and effect, identifying where data breaks down and documenting findings
- Supporting communications teams with open-source information outputs
- Producing clear documentation to support governance and continuity
The potential future of this role
- The organisation is investing in its data capability, and this role will grow with it.
- Power BI dashboard development and trend analysis
- SQL, raw CSV and Azure Data Lake work
- Automation through Power Automate, low-code tools and Copilot
Essential
- Strong Analytical skills: a strong ability to interpret complex datasets and turn them into actional insights
- Strong MS Office skills, specifically Excel
- Strong knowledge of SQL query language and SQL data structures
- Confident with BI tools such as PowerBI, SSRS or similar tools
- An ability to think logically and to demonstrate good problem-solving skills.
- A good understanding of information security and Cyber awareness
Desirable
- Experience using Power Automate or other low-code tools
- Familiarity with Automation and AI principles
- Experience using Microsoft CoPilot
- Experience working with case management systems
Renumeration
Salary: £33,144 – £34,434 (pay award pending)
Pension: Civil Service pension scheme
Holiday: 32 days + bank holidays
Hours: 37 per week, full flexitime (1.5 flexi days available per month)
Location: Bridgend — 1–2 days in office, otherwise fully flexible
Health cash plan
This will suit someone who values stability, balance and meaningful work, perhaps stepping out of a fast-paced private sector role, or an analyst ready to take on more ownership in a supportive environment. The total package (pension, leave, flex) is genuinely strong, and you'll have a clear runway to develop modern data skills on the job.
In Welsh
Swyddog Data, Pen-y-bont ar Ogwr (Hybrid) | £33,144 – £34,434 + Pensiwn y Gwasanaeth Sifil
Mae Ombwdsmon Gwasanaethau Cyhoeddus Cymru ym Mhen-y-bont ar Ogwr yn dymuno recriwtio Swyddog Data i ymuno â thîm gweithredol prysur sy'n cefnogi 80 o staff, gyda'r mwyafrif ohonynt yn weithwyr achos. Mae hwn yn rôl sy'n cynnig cyfle gwirioneddol i ddatblygu, gan ddechrau mewn swyddogaeth ymarferol ym maes adrodd ac ansawdd data, gyda llwybr clir tuag at bentwr data modern (SQL, Power BI, Azure Data Lake, Power Automate a Copilot).
Y rôl
- Chi fydd y prif gyswllt ar gyfer adrodd a chywirdeb data ar draws system rheoli achosion fawr a chymhleth (100+ o dablau, 7GB o ddata)
- Adeiladu, cynnal a gwella adroddiadau – symud y tîm i ffwrdd o allbynnau a gynhyrchir drwy Excel tuag at adrodd mwy hyblyg sy'n seiliedig ar ddirnadaeth
- Gweithio'n helaeth yn Excel (VLOOKUPs, datganiadau IF, cysoni, sicrhau ansawdd)
- Profi sut mae data'n llifo drwy'r system, olrhain achos ac effaith, nodi lle mae data'n methu a dogfennu canfyddiadau
- Cefnogi timau cyfathrebu gydag allbynnau gwybodaeth ffynhonnell agored
- Cynhyrchu dogfennaeth glir i gefnogi llywodraethu a pharhad
Dyfodol posibl y rôl
- Mae'r sefydliad yn buddsoddi yn ei alluedd data, a bydd y rôl hon yn tyfu gydag ef.
- Datblygu dangosfyrddau Power BI a dadansoddi tueddiadau
- Gwaith SQL, CSV crai ac Azure Data Lake
- Awtomeiddio drwy Power Automate, offer cod-isel a Copilot
Hanfodol
- Sgiliau dadansoddol cryf: gallu cadarn i ddehongli setiau data cymhleth a'u troi'n ddirnadaeth weithredadwy
- Sgiliau MS Office cryf, yn benodol Excel
- Gwybodaeth gadarn am iaith ymholi SQL a strwythurau data SQL
- Hyderus gydag offer BI megis Power BI, SSRS neu offer tebyg
- Y gallu i feddwl yn rhesymegol ac arddangos sgiliau datrys problemau da
- Dealltwriaeth dda o ddiogelwch gwybodaeth ac ymwybyddiaeth Seiber
Dymunol
- Profiad o ddefnyddio Power Automate neu offer cod-isel eraill
- Cyfarwydd ag egwyddorion Awtomeiddio a Deallusrwydd Artiffisial
- Profiad o ddefnyddio Microsoft Copilot
- Profiad o weithio gyda systemau rheoli achosion
Tâl a Buddion
Cyflog: £33,144 – £34,434 (dyfarniad cyflog yn yr arfaeth)
Pensiwn: Cynllun pensiwn y Gwasanaeth Sifil
Gwyliau: 32 diwrnod + gwyliau banc
Oriau: 37 yr wythnos, amser hyblyg llawn (1.5 diwrnod hyblyg ar gael y mis)
Lleoliad: Pen-y-bont ar Ogwr — 1–2 ddiwrnod yn y swyddfa, fel arall yn gwbl hyblyg
Cynllun arian iechyd
Bydd hyn yn addas i rywun sy'n gwerthfawrogi sefydlogrwydd, cydbwysedd a gwaith ystyrlon, efallai'n camu allan o rôl yn y sector preifat sy'n symud yn gyflym, neu ddadansoddwr sy'n barod i ymgymryd â mwy o gyfrifoldeb mewn amgylchedd cefnogol. Mae'r pecyn cyfan (pensiwn, gwyliau, hyblygrwydd) yn wirioneddol gryf, a bydd gennych lwybr clir i ddatblygu sgiliau data modern yn y swydd.
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