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Customer Insights Analyst

Harnham - Data and Analytics Recruitment
Darwen, United Kingdom
Today
£50,000 – £55,000 pa

Salary

£50,000 – £55,000 pa

Job Type
Permanent
Seniority
Mid
Education
Degree
Posted
2 Jun 2026 (Today)

Benefits

Salary between £50,000 - £55,000 - depending on experience
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Customer Insights Analyst

£50,000 - £55,000

Darwen (3 days a week on-site)

This is an exciting opportunity to join a data-led organisation where customer insight is central to driving commercial performance and improving customer experience.

THE COMPANY

They are a growing, customer-centric organisation operating across a large network of consumer-facing locations. With a strong focus on personalisation and service quality, they use data to continuously improve engagement, retention, and lifetime value.

THE ROLE

As a Customer Insight Analyst you will play a key role in shaping how data informs decision making across marketing, operations, and customer strategy, with a clear line of sight to business impact.

Specifically, you can expect to be involved in the following:

  • Analyse customer and transactional data across CRM systems, digital platforms, and surveys to identify behavioural trends and opportunities
  • Develop dashboards and reporting frameworks that track retention, conversion, and customer lifetime value
  • Support campaign targeting and personalisation through segmentation, cohort analysis, and predictive modelling
  • Evaluate campaign effectiveness through pre- and post-analysis, measuring uplift, ROI, and channel performance
  • Lead on customer satisfaction and advocacy analysis, using sentiment analysis and key driver techniques
  • Translate complex datasets into clear, actionable insights for non-technical stakeholders

SKILLS AND EXPERIENCE

The successful Customer Insight Analyst will have the following skills and experience:

  • Strong commercial experience in customer insight, CRM analytics, or marketing analytics
  • Proficiency in SQL and Python, with exposure to tools such as Power BI or Tableau
  • Experience with segmentation, lifecycle analysis, and campaign performance measurement
  • Understanding of CRM and marketing channels such as email, SMS, or direct communications
  • Ability to analyse survey data, including sentiment and driver analysis
  • Confident communicating insights to a range of stakeholders, including non-technical audience
  • Familiarity with data privacy and governance best practices

BENEFITS

The successful Customer Insight Analyst will receive the following benefits:

  • Salary between £50,000 - £55,000 - depending on experience

HOW TO APPLY

Please register your interest by sending your resume to Majid Latif via the Apply link on this page.

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