Commercial Data Analyst

Commercial Data Analyst, Permanent

At Costa Coffee, we’re on a mission to reimagine coffee experiences across the globe. From bustling cities to local communities, we’re creating meaningful coffee moments, powered by innovation and driven by purpose.

As a proud part of the Coca-Cola system and working hand in hand with our pioneering partners, we’re in over 50 countries and counting. Whether it’s served in-store, from a machine, at home, or on the go, every cup is thoughtfully crafted by our passionate teams who put heart into every moment.

Our teams truly make a difference. Whether it’s pioneering new tech for the perfect pour, launching award-winning campaigns, developing exciting new menu items, or supporting our people to grow – together, we stir up success.

This newly created role sits within our Global Revenue Growth Management Centre of Excellence, driving data-led decision-making to unlock value across our global markets. The position plays a pivotal role in strengthening our end-to-end revenue management processes through advanced analytics, smart pricing expertise, and cross-functional collaboration to identify growth and efficiency opportunities. By translating complex data into clear insights and actionable recommendations, the role will help create a continuous improvement cycle that enhances performance, control, and commercial impact worldwide.

We value curiosity, inclusivity, and a problem-solving mindset. If you thrive in a fast-paced, global environment and are excited to make a meaningful impact, we encourage you to apply.

With inspiring experiences, development programmes, and our apprenticeship scheme, your career can grow far beyond the day-to-day.

What you’ll do

Being a Commercial Data Analystis about so much more than bringing our coffee to the world. It’s your chance to stir up real success – which means you’ll be:

• DrivingGlobal Revenue Management performance. Lead robust analysis to support monthly reviews of proposed business changes, assess performance against agreed KPIs, and ensure delivery against Revenue Management targets through clear, data-driven recommendations.
• Deliver insightful product and promotional analysis. Evaluate promotional and trial performance versus KPIs, provide clear next-step proposals, and identify scalable opportunities across global markets to optimise NSR and margin.
• Provide pricing optimisation recommendations. Become a Smart Pricing expert, utilising Costa’s Smart Pricing Tool to work with a range of Global markets, modelling price changes to providing optionality and recommendations through a data-led approach.
• Enhance pricing, segmentation and margin performance. Monitor internal performance across products, price, promotion and segmentation, using store and SKU-level data, alongside external and competitor data, to identify underperformance, unlock growth opportunities, and achieve margin targets.
• Strengthen governance, control and cross-functional alignment. Monitor cost price inputs and operational inefficiencies (e.g. over-ordering, bottom-performing stores), partner with Category Managers and cross-functional teams to resolve issues, and present clear, professional insights to drive informed decision-making and continuous improvement.

Who you are

It’s your unique ingredients we’re interested in:

• Strong commercial and financial acumen, with an understanding of pricing, promotional mechanics, margin, OI, volume, rebates and price elasticity. Experience within retail, category, finance or similar analytical environments advantageous.
• Advanced Excel-led analytical capability. Highly proficient in Excel as a core tool, with the ability to manipulate and interpret large, complex datasets to assess performance and generate clear, insight-driven recommendations.
• Effective communicator and collaborative stakeholder partner. Able to translate data into clear, accessible insights and work cross-functionally with a range of stakeholders, building strong working relationships to support informed decision-making.
• Organised and process-driven. Structured and detail-oriented, capable of managing multiple priorities, tracking performance and maintaining data accuracy and governance across end-to-end processes.
• Curious, analytical and solutions-focused mindset. Comfortable navigating complexity, able to juggle large datasets, interrogate what the data is signalling, and proactively identify risks and opportunities.

So, why Costa?

We didn’t become a global coffee brand by sitting back. When you work here, you join a community that values passion, progression, and integrity—with some brilliant perks to sweeten the deal. We work in a hybrid environment, giving us the flexibility to balance life while still spending meaningful time together and building strong connections:

• Own a piece of Costa’s success by becoming a share owner in Coca-Cola with our Share Investment Plan (SIP)
• An annual discretionary bonus scheme, based on business results and individual contribution.
• A smart pension that saves you money on tax and national insurance, and matches your contributions up to 10%
• The Costa Financial Support Fund, supporting team members who find themselves in unexpected financial pressure
• 50% discount in all Costa-owned stores, and 25% off in other participating stores
• Private medical cover thanks to our Private Healthcare scheme
• And that’s not all. Explore even more of our perks here: https://costaperks

Location – Where you’ll work:

Right now, our Support Centre teams work flexibly, blending home working with in-person time whenever it matters most – whether that’s a team moment, a creative session, or simply coming together to share ideas.

We’re excited to be moving into a?new home for our brand inSt Albans in January 2027 – an inspiring space from which our Support Centre teams will work three days a week to connect and collaborate in-person to bring our bold ambition to life.