AI Chatbot & Conversational Design Specialist (French speaking)

Step into a role where AI isn’t theoretical - it’s already live, evolving, and making an impact.

You’ll be working on a production-level LLM chatbot integrated with Intercom, handling real user traffic and data. This is a rare opportunity to directly shape performance through metrics like resolution rate, CSAT, escalations, and cost per resolution.

You’ll also play a key role in an expanding AI roadmap, contributing to new use cases, international rollout (including Spain), and future platform integrations.

• International, collaborative team with strong UK leadership and local integration in France
• Hybrid setup with flexibility: remote work plus regular collaboration time in Lyon
• Travel between the UK and Lyon during onboarding for a smooth transition
• Modern offices in Lyon, conveniently located near Part-Dieu station

You’ll take ownership of chatbot performance and continuous improvement across French and UK markets:

• Design, test, and optimise chatbot prompts in French and English
• Build and manage a structured continuous improvement cycle
• Audit and enhance the knowledge base (Intercom Articles)
• Collaborate with business teams to keep content accurate and up to date
• Create and maintain performance dashboards (resolution, CSAT, escalations, cost)
• Deliver regular insights and reporting to the Head of Operational AI
• Identify anomalies and optimisation opportunities within Intercom
• Support chatbot expansion into new products, use cases, and markets

• Experience working with chatbot platforms (Intercom preferred; Zendesk AI, Ada, LivePerson, Drift also considered)
• Proven experience improving chatbot performance through prompt design
• Strong understanding of LLM concepts (grounding, retrieval, hallucination)
• Confident in building reports using Excel or Google Sheets
• Experience managing structured knowledge bases (Intercom, Zendesk, Notion, Confluence, etc.)

• Native-level French and fluent English (C1/C2)
• Highly autonomous and comfortable working across international teams
• Structured, methodical approach with the ability to think strategically
• Curious and forward-thinking, especially about applied AI

• Experience in international or multi-market environments
• Familiarity with the construction sector or compliance platforms

This isn’t a maintenance role - it’s an opportunity to actively shape how AI is used across a growing international business. You’ll combine hands-on optimisation with strategic input, working at the intersection of AI, operations, and customer experience.