UX Researcher

Internal use only - Grade G

About us

We are The Very Group, and we’re here to help families on a budget get more out of life. We know that our customers work hard for their families and have a lot to balance in their busy lives. That’s why we combine amazing brands and products with flexible payment options on Very.co.uk to help them say yes to the things they love when they need them most.

We are the UK’s largest integrated digital retailer and financial services provider, and we have been helping customers say yes when it matters most for over 100 years. In that time, we have consistently reinvented our business to adapt to economic conditions and industry changes – going from bricks, to clicks, to mobile. 

But despite our passion for reinvention, we have never wavered from our purpose; to make good things easily accessible to more people. It means giving our customers the brands they love, an outstanding shopping experience and flexible ways to spread the cost. 

About The Team

With a big ambition and millions of our loyal customers using the experiences we create every day; UX plays a huge part in what we do at The Very Group (and rightly so!). We are looking for a Researcher who is passionate about pushing the boundaries, understanding our customers and helping to create great experiences based on deep customer insight. 

You will work in a centralised UX Research function, supporting our cross-functional product squads of Product Managers, Engineers, Data Analysts, BAs, Testers, Delivery leads and of course UX Designers. You will lead end-to-end research for both in-squad and wider strategic business initiatives, play a leading part in shaping visions and roadmaps and facilitate discovery sessions with a range of stakeholders.  

You will also be joining a collaborative team of researchers and designers, who use their deep understanding of our customers to create seamless and intuitive experiences across all our brands and platforms.

Day to Day Responsibilities

• Support product teams and wider business in conducting impactful research that informs, shapes and validates customer-centric solutions. 

• Be creative with methodology, ensuring maximum insight from each study. 

• Understand our customer needs and evangelise customer centricity. 

• Advocate inclusivity for users with a range of access needs. 

• Collaborate with other research and insight functions across the business. 

• Collaborate with partners across the business to influence UX best practices and ways of working. 

What you need to be successful

• A naturally inquisitive and insight-driven mindset that works collaboratively and openly with UX Designers, product teams and business stakeholders. 

• Demonstratable experience (preferably 2 years) with end-to-end research, analysis, workshop facilitation and discovery  

• Good practical knowledge of research tools and methodologies. 

• Effective communication and storytelling skills, allowing you to strongly articulate recommendations. 

• Good stakeholder management and the ability to champion UX Research around the business. 

Some of our benefits

• Flexible, hybrid working model
• Inclusive culture and environment, check outour Glassdoor reviews

• £250 flexible benefits allowance to suit your needs
• 27  days holiday + bank holidays
• Udemy learning access
• Up to 25% discount on Very.co.uk

• Matched pension up to 6%
• More benefits can be found on our career site

How to apply

Please note that the talent acquisition team are managing this vacancy directly, and if successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks and if a specific requirement of your role a DBS (criminal records) check. Should your application progress we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

What happens next?

Our Talent Acquisition team will be in touch if you’re successful so keep an eye on your emails! We’ll arrange a short call to learn more about you, as well as answer any questions you have. If it feels like we’re a good match, we’ll share your CV with the hiring manager to review, and then be in touch to move to the interview process.

For this role after meeting our Talent Acquisition Team you can expect a 2 stage process.

First Stage -Opportunity to meet the Team to find out more about the role and life working at Very.

Second Stage -A more detailed, technical interview which will likely include a task for you to present as part of the session.

If you'd like to know more about our interviews, you can find outhere.

Equal opportunities

We’re an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, colour, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.