Trusted Assessor Technician

This is an incredible opportunity to work for a forward-thinking care provider, who’ll support you to be the best you can be in your chosen field!

Join us as our new Trusted Assessor Technician at Medequip Connect and let us empower you to truly make a difference.

Our continued employee development programmes, internal training and exceptional leadership will give you the ability to continuously develop yourself professionally whilst providing person-centred care.

You’ll be supported by an excellent team of professional and ever developing co-workers who all identify and align with Medequip’s values and ways.

Who are Medequip Connect?

Medequip Connect provide services to over 10,000 people nationwide with the objective of providing reassurance and support to older, disabled or vulnerable people allowing them to remain safely in their own home.

We help people to maintain independence by providing Technology Enabled Care (TEC) and a range of associated equipment that gives them the confidence of knowing that assistance is available at any time, 24 hours a day. Our care technology services provide peace of mind to you, your family, and your friends.

About the role

As the Trusted Assessor Technician for Medequip Connect, you will complete Technology Enabled Care (TEC) assessments and installations in the community and identify suitable TEC solutions and standalone assistive technologies to enable service users to remain in their own homes according to their wishes; and to promote independence, choice and well-being and provide support to carers as appropriate.

Your day-to-day responsibilities will include, but not be limited to:

• Knowledge of how disability and frailty affects people’s lives and how equipment solutions (particularly TEC) can support people to live safe and independent lives.
• Knowledge of TEC and assistive technology products and services and their role and purpose in meeting assessed needs and managing identified risks for people in their own homes.
• Assess the needs of people with a disability and carry out a TEC Assessment to identify technology solutions to enable them to live safely and independently as possible.
• Maintain a comprehensive knowledge of products in order to appropriately recommend the provision of suitable TEC solutions for vulnerable and disabled people.
• Participate in regular clinical supervision by the local TEC OT to provide reflective practice on assessments carried out and ensure continual improvement.
• Participate in regular training to ensure your assessment skills are continually developed and improved as technologies change and complex needs are assessed.
• Strong customer-facing skills which include the ability to listen and empathise, alongside a caring nature which puts our service users at the heart of what we do.
• Good analytical skills and structured approach to problem solving.
• Conduct service calls on existing equipment, fault finding and resolving any issues service users may have, including the collection of existing equipment when service users may no longer require it.
• Develop and maintain good working relationships with a range of service providers to provide and maintain a flow of information and appropriate and effective communication for the benefit of service users.
• Provide interactive demonstrations of installed equipment to our service users which will instil confidence and knowledge when using the equipment, alongside aftercare offerings and supporting education and documentation for service users, listening and offering solutions to any questions they may have.
• Installation and upgrade of digital assistive technology equipment in accordance with manufacturers’ recommendations and TSA Quality Standards Framework requirements, whilst using both handheld and power tools to install equipment in a safe manner.
• Utilise and follow processes for transferring stock to and from service users’ homes.
• Update and maintain service user records accurately with a diligent approach to data quality.
• Assist in the research into and testing of new equipment, including supporting with project work.
• Conduct risk and dynamic assessments for your own safety and the service users during installation and interaction with a strong emphasis upon working safely.
• Maintain the vehicle that is provided for you in the line of work in conjunction with required standards ensuring that daily checks are completed, and any issues are immediately reported.
• Strong organisational skills to ensure all documentation relating to work equipment and vehicle are always kept tidy and in a serviceable condition.

About you

Above all, you will identify and align with our company values:

• We empower people to be accountable for their actions and performance.
• We help people with empathy, courtesy, dignity and kindness.
• We show respect and are trusted by our colleagues, suppliers and customers.
• We believe in teamwork and are passionate about our work.
• We encourage innovation and the development of technology.
• We embrace change and seek to achieve excellence.
• We deliver cost-effective, efficient and safe healthcare solutions.

Qualifications and experience required:

• Full UK Driving License is essential.
• Experience of writing quality assessments/reports and ability to use information technology systems to input and access data.
• Experience of working with vulnerable adults, including Mental Health, Physical Disabilities, Learning Disabilities or Older adults. Work will have included the identification of needs and recommendation of TEC and assistive technology solutions in people’s homes to meet assessed needs.

What we offer:

• 29 days holiday moving to a max of 33 days (inclusive of Bank Holidays).
• Continued professional development, training and learning support and opportunities for career progression.
• Life assurance.
• Cycle to work scheme.
• Free eye test, provided by Specsavers.
• Care First employee assistance program including free counselling.
• Access to Perkbox discount platform.
• Free uniform.
• Free DBS check.

We welcome applications from all sections of the Community as an Equal Opportunities Employer. We are also happy to make any reasonable adjustments at any stage of the recruitment process should you need it, please let us know.

We take our data privacy seriously and commit to processing your data in line with GDPR guidelines. Medequip’s Privacy Notice sets out the basis on which the personal data collected from you, or that you provide to us, will be processed in connection with our recruitment processes.

This role may be subject to an enhanced DBS disclosure and satisfactory references.

This role is not eligible for sponsorship. Candidates without satisfactory right to work in the UK are unlikely to be suitable.

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