Subscription Controller

Job Title: Subscription Controller
Location: Tunbridge Wells, Kent, UK
Type: Full-Time
 
Are you a detail-driven billing professional with a knack for problem solving and a passion for delivering great customer service? We're looking for a Subscription Controllerto join our finance team and play a vital role in managing subscription invoicing for our innovative technology solutions.
 
In this role, you'll take ownership of monthly billing operations, data reconciliation, and customer query resolution — all while working closely with cross-functional teams to ensure accuracy, efficiency, and a top-tier customer experience.
 
What You’ll Be Doing:

Oversee and process monthly customer subscription invoicing
Reconcile and interrogate large volumes of data to ensure billing accuracy
Resolve subscription-related queries quickly and effectively
Work closely with the Asset Management team to monitor service activations, cancellations, and changes
Maintain accurate customer subscription records across internal systems
Process renewals and collaborate with account managers to confirm pricing
Liaise with the finance team on aged debt, credits, and monthly accruals
Produce monthly operational reports including MRR and renewal forecasts
Support customers directly with billing queries in a professional, timely manner
Collaborate with internal support teams and contribute to system housekeeping and data integrity 
Key Focus Areas:

Data Entry
Data Analysis
Data Reconciliation 
What We’re Looking For:

Previous experience in a billing, finance, or subscription-based role
Strong analytical mindset with exceptional attention to detail
Excellent verbal and written communication skills
Confident in handling customer interactions with professionalism and care
Able to prioritise tasks, work to tight deadlines, and juggle multiple responsibilities
Proficient in Microsoft Office 365, especially Excel
Experience using internal and bespoke systems is a plusPerks of the Role;

Competitive Salary
Monday-Friday only 9 am-5 pm
Hybrid working
Parking on-site
Health Assured Employee Assistance Programme (EAP)
Private Medical Insurance
25 days of holiday plus Bank Holidays
Life Assurance (x4 salary)
Pension
You’ll be part of a forward-thinking business focused on innovation and customer success. If you're looking for a role where your precision and problem-solving make a real impact – this is the opportunity for you.
 
Apply today and bring your billing expertise to a growing tech environment where accuracy and customer satisfaction come first.

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