Software QA & Support Analyst

Milstead
2 days ago
Create job alert

Software QA & Support Analyst

Sittingbourne

£25k

Own transport is essential due to Rural location

Are you detail-oriented with a passion for quality assurance?
Do you enjoy problem-solving and working in a fast-paced development environment?
Are you looking to grow your skills in software testing and development support?

If so, this role could be perfect for you.

This innovative company delivers CRM and marketing solutions that help businesses improve productivity, efficiency, and sales tracking. They work with some of the UK’s most recognised brands, tackling complex marketing challenges.

Their work spans web products (eCommerce sites, registration systems) and Windows applications (data mining tools) that integrate with their award-winning marketing software, which is rapidly becoming an industry standard in their sector.

The Role

As a Software QA & Support Analyst, you will be part of a dynamic development team, ensuring high-quality software and web products. You will play a key role in testing, triaging issues, and communicating updates to stakeholders.

Key Responsibilities

  • Owning the test strategy for each project

  • Planning sprints and tracking progress

  • Communicating updates to key stakeholders

  • Testing software and web systems across multiple platforms, considering UI, UX, and functionality

  • Approving releases and creating release notes

  • Ensuring testing processes are followed consistently

  • Writing and following test scripts

  • Investigating bug and feature requests from internal teams and raising tickets where needed

  • Updating feature specifications where required

    What We Are Looking For

  • Strong analytical skills – a fast learner and problem solver

  • Understanding of test execution methods and tools

  • Highly organised, with some project management skills

  • Passion for software testing and quality assurance

  • Basic SQL knowledge to assist with automated testing and investigations

  • Excellent English skills and ability to communicate technical information

  • Strong customer service skills and enthusiasm for learning

  • Due to the rural location, a full driving licence is required

    This is a fantastic opportunity to develop your career in software testing and development support within a leading tech company

Related Jobs

View all jobs

Software Engineer

Software & Systems Integration Engineer

Head of Client Support Services

Senior Quality Assurance Engineer

Senior Engineer - Portal

Test Automation Engineer

Get the latest insights and jobs direct. Sign up for our newsletter.

By subscribing you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Data Science Leadership for Managers: Strategies to Motivate, Mentor, and Set Realistic Goals in Data-Driven Teams

Data science has become a linchpin in modern business, transforming oceans of raw data into actionable insights that guide strategy, product development, and personalised customer experiences. With this surge in data-centric operations, the need for effective data science leadership has never been more critical. Guiding a team of data scientists, analysts, and machine learning engineers requires not only technical acumen but also the ability to foster collaboration, champion ethical practices, and align complex modelling efforts with overarching business goals. This article provides practical guidance for managers and aspiring leaders aiming to excel in data-driven environments. By exploring strategies to motivate data science professionals, develop mentoring frameworks, and set achievable milestones, you will be better prepared to steer your team towards meaningful, evidence-based outcomes.

10 Essential Books to Read to Nail Your Data Science Career in the UK

Data science continues to be one of the most exciting and rapidly evolving fields in tech. With industries across the UK—ranging from finance and healthcare to e-commerce and government—embracing data-driven decision-making, the demand for skilled data scientists has soared. Whether you're a recent graduate looking for your first role or a professional aiming to advance your career, staying updated through books is crucial. In this article, we explore ten essential books every data science job seeker in the UK should read. Each book provides valuable insights into core concepts, practical applications, and industry-standard tools, helping you build skills employers are actively looking for.

Navigating Data Science Career Fairs Like a Pro: Preparing Your Pitch, Questions to Ask, and Follow-Up Strategies to Stand Out

Data science has taken centre stage in the modern workplace. Organisations rely on data-driven insights to shape everything from product innovation and customer experience to operational efficiency and strategic planning. As a result, there is a growing need for skilled data scientists who can analyse large volumes of data, build predictive models, communicate findings effectively, and collaborate cross-functionally. If you are looking to accelerate your data science career—or even land your first role—attending data science career fairs can be a game-changer. Unlike traditional online applications, face-to-face interactions let you showcase your personality, passion, and communication skills in addition to your technical expertise. However, to stand out in a busy environment, you need a clear strategy: from polishing your personal pitch and asking thoughtful questions to following up with a memorable message. In this article, we’ll guide you through every step of making a strong impression at data science career fairs in the UK and beyond.