Location: We operate a flexible, hybrid working environment with the candidate required to travel to a local Arqiva office up to twice a week (Crawley Court Winchester, London, Huddersfield)

We offer

• Up to £48k
  
  
• 6% pension contribution
  
  
• Private Medical
  
  
• 25 days annual leave
  
  
• Access to our comprehensive flexible benefits including discounts on big brands, wellness and employee assistance programmes, gymflex, buy and sell annual leave, travel and dental insurance
  
  
• Work. Life. Smarter. Our commitment to a flexible and hybrid working culture
  
  Role Purpose:
  The Senior Transition Analyst is a senior role that provides transition leadership on high risk and emerging technology growth initiatives. This role works closely with Service Architects, including Service Data Architect and Service Architect – Business Readiness.
  
  Key Accountabilities:
  
  
• Responsible for providing consultancy on Operational Readiness to growth initiatives, including guidance on commercial implications and relevant scope of operational readiness activities throughout the lifecycle of an initiative
  
  
• Responsible for working with Service Architect – Operational Lead and Service Architect – Business readiness to ensure managed service is appropriately scoped, built and transitioned
  
  
• Accountable for identifying operational risk where operational readiness is compromised, and work with Delivery Manager and Commercial / Account Directors to ensure a successful outcome.
  
  
• Responsible for assuring new or changed services are aligned with the customers’ requirements by maximising existing capabilities and minimising the impact to customers, existing services and operational teams
  
  
• Responsible for developing transition plans, and controls & monitors all activities relating to the successful Transition & Handover of service requirements into live operations for new customers, services and solutions.
  
  
• Responsible for maintains records and provides management information on resource use, project/transition progress, and mitigation of risk.
  
  
• Responsible for standing in for Service Validation & Transition Manager during periods of sick or annual leave
  
  
• Supports Service Validation & Transition Manager in ensuring Service Transition is well understood and followed, through coaching stakeholders and influencing decision makers
  
  
• Ensures final delivery meets the agreed customer and stakeholder requirements specified in the Service Design.
  
  Required Expertise:
  
  
• Experience providing coaching and consultancy to a virtual team across business and technical functions
  
  
• Significant experience in continual improvement activities
  
  
• Significant experience in Transitioning complex programmes of work and emerging technologies in to operations
  
  
• Experience of working in Telecomms, Media or Utilities an advantage
  
  
• Experience working with agile deliveries preferred
  
  
• Experience using Jira and Confluence an advantage
  
  Required Technical / Professional Skillset(s):
  
  
• Effective communicator, able to engage, listen and provide feedback and guidance
  
  
• Excellent organisational skills, able to prioritise multiple tasks of varying size over varied timescales
  
  
• Understand Strategy and Business Deliverables and convert into agile practical operational readiness to facilitate success.
  
  
• Outcome driven, and able to optimise transition plans, scope readiness activities and drive operational acceptance
  
  
• Individual Accountability: Able to take initiative, act with confidence and work under own initiative
  
  
• Growth Mindset: Committed and open to change and challenging the status quo
  
  
• Excellent problem-solving skills and able to interpret complex change initiative requirements