Title: Join Our Team as a SITS Business Analyst in Edinburgh! This will mainly be a remote role, with the expectation to travel into the office once per a week.

Our client, an esteemed higher education institution based in the heart of Edinburgh, is seeking to recruit a talented and experienced SITS Business Analyst who MUST have experience working within the higher education sector, to assist with a three year programme of work.

As part of their continuous improvement project for student systems, they require someone with exceptional analytical skills who can engage stakeholders at all levels and provide business analysis skills in business change projects which are designed to help enhance the way the University administers and supports the student lifecycle. These projects have the objective of delivering effective and efficient processes and systems to the students, academic and professional service staff who engage with the student lifecycle. This is achieved by working together with our user community to develop innovative and sustainable business process and system changes.

3. Main Responsibilities
Provide business analysis expertise: (75%)

• Ensure projects deliver measurable benefits to the University, focusing on enhancing key processes, systems, data and training.
  
• Conduct consultative process reviews, analysis, and redesigns with colleagues across the University, preparing the business to embed and benefit from changes.
  
• Develop implementation plans, manage handover to business-as-usual operations, and uphold departmental standards, ensuring effective training, communication, and engagement throughout project lifecycles.
  
• Develop strong relationships with a wide range of stakeholders in Schools, Colleges, and Support Groups, as well as among professional services colleagues, project teams, and senior University figures.
  
• Strive to improve the team and department's effectiveness by identifying and implementing continuous improvements and actively contributing to the department's leadership.
  
  

1. Planning and Organising:
   
   

• Plan and manage change implementation, including business process and systems training, software rollout, and communication.
  
• Engage with stakeholders to establish a clear scope, deliverables, and objectives for each project.
  
• Plan and organise workshops for diverse University stakeholders to facilitate process analysis and identify options for change.
  
• Contribute to the planning of software development sprints and manage plans effectively, adapting to changes in requirements or business priorities.
  
  Problem Solving and Decision Making:
  
  
• Responsible for leading the redesign of business processes through collaboration with University colleagues to develop more efficient procedures.
  
• Influence decisions and advise on system functionality, considering the impact of new policies on the current operations.
  
• Support the transition planning with schools and the integration of changes delivered through projects.
  
• Analyse, test, and implement new developments and enhancements.
  
  Key Contacts/Relationships:
  
  *Develop and maintain key relationships with teaching organisations, support groups, multidisciplinary project teams, and senior leaders across the organisation.
  
  Knowledge, Skills and Experience Needed for the Job:
  
  Qualifications:
  Educated to a degree level (or equivalent experience) with evidence of personal and professional development
  
  Experience, Knowledge, Skills and Competencies, Personal Attributes
  
  Essential:
  
• Demonstrated experience in facilitating successful change management programmes, approaches, and implementation strategies through proficient use of business analysis techniques.
  
• Strong communication skills which supports the development and implementation of projects and business change.
  
• The ability to:
  o React quickly to changing demands
  o Work with minimum supervision accurately and consistently to high standards
  o Work collaboratively and effectively with software developers and business partners
  o Develop positive working relationships.
  
• Experience of, and a preference for, working in an Agile project environment - experience of user story writing, user story mapping, story estimating, developing personas, Kanban boards to manage work.
  
• An enthusiasm for, and practical experience of, continuous improvement - both in the way you work and to help others improve their processes.
  
  Desirable:
  You will also have a number of the following:
  *Practical involvement in business operations within a university environment, specifically in areas supporting the student lifecycle such as admissions, student administration, and course or programme administration, complemented by a solid working knowledge of the associated student and academic administration processes and policies.
  *Experience of working with Tribal SITS or another student information system.
  *Experience of practising Human Centred Design or User Experience Design.
  *Experience of developing standard operating procedures and user guidance.
  *Experience of project management.
  *Experience of data analysis through writing SQL against databases, testing new IT solutions and understanding of technical principles.
  *Experience of SAP Business Objects Business Intelligence Suite.
  
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