Senior Salesforce Business Analyst

Morden
1 month ago
Applications closed

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Senior Salesforce Business Analyst - Hybrid (1 day a week on site) - South London - £85,000

Yolk Recruitment are pleased to be working with a market leading global business who have been voted as one of the best places to work in 2024. They pride themselves on their forward-thinking culture and putting their employees first.

We are currently searching for a Salesforce Business Analyst who will be a key member of a growing team. As a Senior Salesforce Business Analyst, you will work with business and technical partners across the company facilitating requirements development sessions to gain an understanding of our customer's current state processes and technology in uncovering gaps and future state. The Senior BA will produce the functional design document as well as work with the technical team and be responsible for documenting solution options.

What you'll be doing:

Lead and be responsible for elicit and analyse business requirements to develop designs and solution to optimize business processes
Build a clear requirements development strategy by leading discovery workshops which includes the facilitation and solution presentations
Utilizing Industrial standard Business Process models such as Business Process, User Stories, Use Case, and Requirement Analysis Models.
Building and demonstrating prototypes in Salesforce
Knowing standard testing processes with testing artifacts such as strategic test plans, test cases, black/white box, edge, stress testing, etc.
Facilitate feature demonstrations, and end user acceptance testing sessions with customers
Post-project go-live support to ensure adoption and successful change management
Serve as the point of contact for business questions
Develop reports and dashboards to continuously provide oversight on data quality and integrity
Manage system and data integrity by establishing end-user best practicesTechnical skills:

6+ years of experience as a Business Analyst or Business Systems Analyst with increasing levels of responsibility
4+ years of experience in-depth, hands-on in consultation, design, and documentation of enterprise scale salesforce solutions
Experience interfacing with business to analyse requirements, writing functional specifications, conduct tests, and troubleshooting issues
Extensive experience in conducting feasibility studies, gap analysis, and root cause analysis (RCA)
Previous experience implementing Salesforce Sales/Service/Experience/Marketing Cloud
Salesforce Administrator certification required
Salesforce Business Analyst or Sales/Service Cloud Consultant certifications desirable
Proficiency with (url removed) Migration Tool - Understanding of data migration from CSV, SQL or other systems to the Salesforce platform, using tools such as the Salesforce Data LoaderCompany Benefits

Enhanced Parental Leave
Generous annual leave
Healthcare Plan
Annual Giving Day - an extra day to give back to yourself or your community
Cycle-to-work Scheme
Pension scheme with employer contributions
Life Assurance - 3X base salary
Rewards Program - access to discounts and cashback
LinkedIn Learning License for upskilling & development

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