Hello! We're Teya.
Teya is a payment and software service provider, headquartered in London serving small, local businesses across Europe. Founded in 2019, we build easy to use, integrated tools that enable our members to accept payments and boost business performance.
At Teya we believe small, local businesses are the lifeblood of our communities.
We’re here because we don’t believe there’s a level playing field that gives small businesses with a fighting chance against the giants of the high street. We’re here to fight for a future where small, local businesses can thrive.
Become a part of our story.
We’re looking for exceptional talent to join our mission. We offer a chance to create impact in a high-energy and connected culture, while benefiting from continuous learning opportunities, a supportive community, and comprehensive benefits.
Job DescriptionThe Team
The Customer Risk Monitoring team, part of the Acceptance group, is responsible for implementing and maintaining the analytical intelligence that protects Teya and its customers from exposure to financial risks, including fraud and money laundering. Our goals are to minimise financial losses while maintaining customer trust and ensuring compliance with regulatory requirements.
As the product manager for the Customer Risk Monitoring team, you’ll work to create strong partnerships with technical and non-technical stakeholders to ensure alignment between our risk analytics roadmap and business strategy. This role reports directly to the Head of Product.
Job Purpose
As an Ongoing Monitoring Product Manager you will play a critical role in defining the standards to monitor the ongoing behaviour of our members to protect the financial services infrastructure from unwanted behaviour, enforce Teya policy, protect against fraud, and ensure compliance with AML regulations.
The role will cover transaction and other monitoring of member behaviour and external information about our members, and subsequent in-depth investigations of monitoring flags and risk issues.
Key accountabilities
- Transaction and Member Monitoring:Create the team's training on suspicious behaviour and transaction patterns as well as review alerts where required.
- KYC / KYB Refreshes:Advise on best practices and conduct refreshes as required.
- Trend Analysis:Proactively analyse data on identified trends and suggest new transaction monitoring rules.
- Member Escalations:Manage escalation processes from the team within the first line and to the second line teams.
- Rule Setting:Propose, review, and refine customer monitoring rules to enhance risk detection and mitigation.
- Collaborative Communication:Produce relevant reporting to senior management and build strong relationships with internal stakeholders.
- Process & System Optimisation:Identify potential areas of improvement and work closely with the product and second line teams.
- Horizon Scanning:Keep abreast of upcoming regulation changes and assess their impact on departmental tasks.
- Strategic Support:Work closely with the First line operational risk leader to assist in ad-hoc projects.
The roleProduct Strategy and Roadmap:
Contribute to and drive the roadmap for fraud and money laundering prevention.
Develop and execute Go-To-Market (GTM) strategies.
Collaborate closely with data scientists to define data requirements and evaluate model performance.
Lead product discovery initiatives to stay informed about market trends.
Generate insights and analyse past trends to inform product strategy.
Understand key engineering concepts such as SLAs and reliability.
Balance technical debt management with new feature releases.
Utilise observability tools to monitor product performance.
Ensure the product meets European regulatory requirements.
QualificationsRequirements
A minimum of 5 years of experience in transaction monitoring roles in payments or business banking.
A deep understanding of the card acquiring and business banking space.
Strong knowledge of UK and EU AML regulations.
Excellent communication and teamwork skills.
Highly organized and motivated individual.
Experience working with teams implementing data science and AI solutions.
Experience on products and systems requiring strong regulatory compliance.
Desired - An AML qualification such as ICA or ACAMS.
Additional InformationThe Perks
Flexible working hours.
Physical and mental health support through our partnership with GymPass.
Extended maternity and paternity leave options.
Cycle-to-Work Scheme.
Health and Life Insurance.
Pension Scheme.
25 days of Annual Leave (+ Bank Holidays).
Office snacks every day.
Friendly office environment in Central London.
