AboutFresha

Fresha is the leading marketplace platform for beauty & wellnesstrusted by millions of consumersandbusinesses worldwide.

Fresha is used by110,000+ businessesand450,000+ stylistsandprofessionals worldwide, processing over1 billion appointments to date.

The company is headquartered inLondon, United Kingdom, with 12 global offices located acrossNorth America, EMEAandAPAC.

Fresha allows consumers to discover, book and pay for beauty and wellness appointments with local businesses via its marketplace, while beauty and wellness businesses and professionals use an all-in-one platform to manage their entire operations with an intuitive subscription-free business software and financial technology solutions.

Fresha’s ecosystem gives merchants everything they need to run their business seamlessly by facilitating appointment bookings, point-of-sale, customer records management, marketing automation, loyalty, beauty products inventory and team management.

The consumer marketplaceunlocks revenuepotential for partner businesses byleveraging the power of online bookingsandautomated marketingthrough mobile apps and advanced integrations with major tech brands includingInstagram,FacebookandGoogle.

Role overview:

Given our exciting and progressive growth plans, we are looking for an exceptional Senior Product Manager to come and join our global business.

Reporting directly to the Head of Product, and working collaboratively with engineers, designers, data analysts, and marketers, you will bring a product vision to life; researching, building, and delivering a world-class user experience for our customers and partners in an innovative environment.

You will be accountable for influencing and shaping how our partners grow their business across the Fresha marketplace and also how they manage and improve their business operations on a daily basis.

This is a great opportunity for someone looking to work in a fast-paced and changing environment, who likes to work autonomously, enjoys a challenge and wants to make an impact.

To foster a collaborative environment that thrives on face-to-face interactions and teamwork, all Fresha employees work from the office four days per week, with the flexibility to work remotely one day each week. London office address:The Bower, The Tower, 207 Old St, London EC1V 9NR

Key accountabilities

• Developing and executing a comprehensive product strategy and roadmap, aligning with business objectives and market trends.
• Identifying and prioritising key product opportunities, including user acquisition, engagement, and retention strategies.
• Conducting market research and competitive analysis to stay informed about industry trends and best practices.
• Leading end-to-end product development, from ideation to launch and beyond, ensuring timely delivery and high-quality execution.
• Collaborating closely with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements and specifications.
• Driving the product backlog, prioritising features, and making data-driven decisions based on user feedback and market insights.
• Optimising conversion funnels and user experiences to maximise engagement and retention.
• Leveraging data analytics to identify growth opportunities, track performance, and optimise key metrics.
• Collaborating with internal stakeholders, including executives, marketing teams, and operations, to align product strategy with business objectives.
• Communicating product vision, progress, and results to stakeholders, ensuring transparency and building strong working relationships.

Skills, experience & qualifications required

• 5+ years of product management experience, in a consumer-facing business.
• Proven track record of successfully leading and delivering complex software products and features.
• Entrepreneurial spirit, with the ability to thrive in a fast-paced, dynamic scaleup environment.
• A customer-centric mindset, with a passion for understanding customer needs and delivering exceptional user experiences.
• Exceptional communication and leadership skills, with the ability to influence and collaborate effectively across cross-functional teams and stakeholders.
• Strong analytical skills, with the ability to translate data and insights into actionable product strategies and roadmap plans.
• Creative thinking and problem-solving mindset.
• Ability to interact with people from across the business and build strong relationships, including the ability to effectively influence upwards.
• Happy to roll sleeves up and assist the team when required (team player).
• Self-starter and proactive approach.
• Comfortable working in a fast-paced and changing environment.

Benefits

• Thriving Scale-Up with Boundless Opportunities:Fresha is a well-funded and rapidly growing scale-up, offering immense potential for personal and professional growth. Join us at this exciting stage and be part of a journey where your career can skyrocket.
• Competitive Compensation:We believe in recognising the value you bring to the table. Your salary will be competitive and commensurate with your experience.
• Accelerated Career Development:Are you a high achiever ready to soar? At Fresha, we provide a fast-track career path for exceptional performers like you. Demonstrate your skills and dedication, and watch your career reach new heights with us.
• Collaborate with Top Engineering Talent:Join our team and collaborate with some of the finest engineering minds in Europe. Fresha brings together talent from London, Warsaw, and beyond, creating an environment where innovation flourishes and ideas come to life.
• Global Impact, Transforming an Industry:As a member of our team, you'll work on a global platform that is revolutionising a rapidly growing industry segment. Your contributions will shape the future and make a tangible impact on businesses worldwide.
• Vibrant and Collaborative Culture:Join a company that exudes energy and fosters collaboration. Our vibrant company culture promotes teamwork, creativity, and open communication. You'll be part of a supportive community that values your ideas and encourages personal growth.
• Engaging Social Events:We believe in celebrating successes and fostering strong bonds within our team. Enjoy company social events that provide an opportunity to unwind, connect with colleagues, and have fun together.
• Work with Great People:Join an energetic team of professionals who are leaders in their respective fields. At Fresha, you'll be surrounded by driven individuals who are passionate about their work and strive for excellence.

Inclusive workforce

At Fresha, we are creating a culture where individuals of all backgrounds feel comfortable.

We want all Fresha people to feel included and truly empowered to contribute fully to our vision and goals. Everyone who applies will receive fair consideration for employment.

We do not discriminate based on race, colour, religion, sex, sexual orientation, age, marital status, gender identity, national origin, disability, or any other applicable legally protected characteristics in the location in which the candidate is applying.

If you have any accessibility requirements that would make you more comfortable during the interview process and/or once you join, please let us know so that we can support you.

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