Job Description

Wise has pioneered new ways to transfer money across borders. Our customers can also manage their hard-earned money with the world’s first platform to offer true multi-currency banking. With over 16 million+ happy customers, we’re already moving more than £9 billion in cross-border transactions a month. We serve a wide range of customers from personal users, freelancers, small businesses to enterprise businesses and banks.

Your mission will be to deeply understand how our customers send money cross borders and help your team to find the biggest opportunities in the experience of sending money with Wise. As our Senior Product Analyst for the Send team, you’ll be at the forefront of improving the product Wise is known for.

Here’s what you’ll contribute:

• Convenience: Run funnel analysis to understand the key opportunities to drive end-to-end conversion, reducing the effort our customers face to send money. Work closely with the product managers and designers to find new insights that will drive product development and delight our customers

• Reliability: Removing reasons why people and businesses need to use their banks to move their money. Ensure seamless money transfers by identifying and addressing key reasons for delays and suspensions. Size and evaluate service improvement opportunities.

• Rewarding Retention: Design and expand a cost-efficient reward strategy to encourage customer loyalty and retention.

• New Product Launches: Drive impact sizing and rollout of new products to meet diverse customer needs. 

This role will give you the opportunity to:

• Choose your path to impact – we believe people are most empowered when they can act autonomously. So rather than telling you what to do, you’ll work with your team to create a vision of your own. Of course, you can always gather feedback from smart, curious people across Wise, but you’ll have the freedom to make your own calls
   

• Grow as a Senior Product Analyst – take the advantage of learning from a diverse team of amazing, experienced and dedicated analysts, engineers, data scientists and product managers.
   

• Bring real changes to the world – The opportunities you’ll identify are key to Wise reaching future millions of customers and redefining how payments work internationally at scale. Be part of our mission to make money without borders the new normal
   

• A fun work environment with loads of social activities and events at your team and analytics community level.

Qualifications

• Proficient SQL: you feel comfortable with complex data, are able to perform checks and validate the output. 

• Great problem-solving and structured approach: you enjoy product challenges and are keen on breaking down significant projects into manageable tasks. The output of your work contains recommendations on next steps and hypothesis based on the data observed. 

• Clear communication and prioritising: you know how to deal with multiple stakeholders, you prefer collaboration proactively with the team and choose solutions that drive 80% of output with 20% of effort. 

• No prior fintech experience is needed, just be customer-centric and solve issues with data.

• You get things done. 

Would be great, but optional:

• Experience with pricing elasticity analysis

• Experience with in-depth funnel analysis and segmentation

• Experience with DBT, Looker and Superset

Additional Information

For everyone, everywhere. We're people building money without borders  — without judgement or prejudice, too. We believe teams are strongest when they are diverse, equitable and inclusive.

We're proud to have a truly international team, and we celebrate our differences.
Inclusive teams help us live our values and make sure every Wiser feels respected, empowered to contribute towards our mission and able to progress in their careers.

If you want to find out more about what it's like to work at Wise visit Wise.Jobs.

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