Senior Manager, Solution Engineering

SE Senior Manager Solution Engineering / Pre-Sales

• As a Manager, Solution Engineering you will work closely with the Sales Leaders and the Sales team to drive growth, and take a strategic view to get us to the next stage of our journey.
• The successful candidate will be a key member of the Solution Engineering Leadership Team. You will have a breadth and depth of experience managing teams, to drive transformational change and build engagement at CXO level.
• You will have exceptional leadership, communication, strategic, analytical, and consulting skills. Additionally, you will have a track record of success in the following areas:
• Internal and external stakeholder management.
• C level relationships and the ability to translate these into revenue.
• Transformational thinker and leader taking the business to the next level through disruptive thinking and innovation.
• People and organisational leadership.

Responsibilities:

• Experience managing a deeply skilled, diverse Solution Engineering team to capture share in a rapidly evolving market.
• Manage and grow the Solution engineering team ensuring we continue to hire and retain top talent in the market.
• Experience driving and scaling success in large, complex selling organizations.
• Partner with Sales leadership to support commercial deals, as well as sign new logos.
• Focus on innovation- ensure the team is constantly innovating in their approach to solution selling.
• Build and nurture C-level relationships across key accounts to solidify our partnership and commitment to the customer.
• Drive deep Customer Engagement through influencing the customers broader IT strategy.
• Work closely with the Sales organization to develop and execute growth plans to drive our strategic vision.
• Hire world class talent and manage performance to ensure career growth opportunities and effective succession planning.
• Embody Salesforce values and provide exemplary leadership.

Experience/Skills Required:

• 5+ years in leadership roles, especially in Solution Engineering / Pre-Sales.
• Strong understanding of business processes and their implementation into enterprise applications
• Knowledge of industry-specific use cases, data architectures, and integration patterns.
• Gifted storyteller able to engage diverse audiences up to C-level executive.
• Persuasive verbal, written, presentation and interpersonal communication skills that influence change in large organizations. Passion for technology and innovation, and a proven “forward thinker”.
• Ability to evaluate and develop the existing teams and reshape it as necessary while mentoring and inspiring the team.
• Strong understanding of Cloud Computing and the business benefit.
• Ability to quickly grasp and distinctly explain technological and business concepts.
• Technical expertise in any of the following technologies: Customer Relationship Management (CRM) especially in Customer Service and Field Services applications, Loyalty Management, Analytics and Real-time Personalisation and Interaction Management (RTIM).
• Existing knowledge around Salesforce Service and Field Service represent an advantage.
• Fluency in English

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