Product Manager

About the role

Product Managers at Cera play a pivotal role in creating the products that we build, ensuring that Cera’s technology helps us to provide the best care to all our customers while dramatically improving the experience of everyone involved in care delivery.

With experienced new leaders joining recently, we are looking for Product Managers willing to be part and build our path towards an empowered, customer focused and outcome driven organization.

We are passionate to build the best products and technology used by Cera carers, branch operations, customers, and their families. As a Product Manager, you’ll have the opportunity to work with our engineers, UX/UI teams, data analysts, operations team, and carers to make things happen, so you should thrive in a fast paced, collaborative environment and have a good understanding of user centered design, customer data and how to motivate & inspire your teams.

Your work will have a huge impact on the way that care is experienced and delivered.

Overall responsibilities

• Internalize and deeply understand Cera´s mission and strategies, as well as the mission and objectives of your specific team.
• Working closely with data, design, and operations, you will develop a detailed understanding of the needs of our care operations and customers through research, data analysis and talking directly with them.
• Setting a medium and long-term product strategy.
• Work closely with business stakeholders and relevant colleagues to develop, prioritize and agree the detailed product roadmap.
• Defining Metrics to measure the impact and success of your team and scope using clear KPIs, tracking mechanisms and targets.
• Leading high complexity, high impact projects from end to end
• Collaborating closely with other Product Managers to define how we can always have the highest impact and reach in our platform.
• Be always an advocate of our different users and foster a culture of innovation, collaboration, frequent feedback, continuous learning, and improvement

What we are looking for:

We are looking for someone who is happy to take on the responsibilities above and learn and develop on the job, but we feel that there are a few important things you will need to succeed here.

• Bachelor's degree in Business Administration, Computer Information Systems, Engineering, Operations Research, Mathematics or other business/analytical disciplines or equivalent experience
• +4 years experience as Product Manager ideally in a high growth/ start-up company working across multiple product streams before.
• Proven experience overseeing all elements of the product development lifecycle - from discovery to delivery we expect you to have seen it all!
• Operational business understanding, including potential impact of business decisions on various internal/external stakeholders and complex systems
• Strong ability to operate in a matrix environment, collaborate with various stakeholders in different locales and functions effectively and manage competing priorities simultaneously
• Ability to think strategically and creatively whilst also executing operationally with high attention to detail and a demonstrated ability to self-motivate and follow through on projects
• Demonstrated ability to set requirements, specifications and KPIs resulting in customer success. You´re able to use hard data and metrics to back up your hypotheses
• Excellent communication and interpersonal skills. You make complex topics easily understandable.