Operations Manager

Role: Operations Manager/Project Director
Location: London, United Kingdom
Contract Type: Permanent
Employment Term: Full Time
Salary: Circa £90,000-00 per annum
Job Description:
Our Client, based in the South-West of England, and London specializing in the design, installation, and maintenance of structured cabling and fibre optic infrastructure. They provide end-to-end solutions, from initial concept and design through to project delivery. Servicing a wide range of clients, including government departments, educational institutions, healthcare, and correctional facilities. With over 26 years in the industry, handling projects of all sizes from single outlets to large-scale, multi-site installations. The company’s industry focus is Critical infrastructure for modern businesses requiring high-speed connectivity and robust data transfer capabilities.
The Operations Manager/Project Director will be responsible for the overall planning, execution, and delivery of multiple structured cabling projects, ensuring excellence in execution. This role will lead a team of Project Managers, Site Managers and Engineers, whilst managing client relationships, ensuring compliance with health & safety standards, and maintaining profitability. The role involves overseeing the full life cycle of structured cabling projects, from inception through to completion. This encompasses managing deadlines, budgets, and ensuring that all quality standards are consistently met throughout the process.
In addition to project oversight, the position requires leading, mentoring, and coordinating diverse project teams. This includes working closely with engineers, site supervisors, and subcontractors to ensure effective collaboration and successful delivery of project objectives. This role serves as the main point of contact for key clients. It emphasizes the importance of maintaining clear communication, ensuring client satisfaction, and efficiently managing any change requests or issues that may arise during the course of the project.
Duties in this role (but not limited to):

1. To oversee the successful delivery of structured cabling projects from inception to completion, ensuring deadlines, budgets, and quality standards are met.
   
   1. Monitoring project budgets, control costs, and reporting on financial performance to Senior Management.
      
   2. Ensuring all work is carried out in compliance with regulations, health and safety legislation, and industry standards.
      
   3. Coordinating with our Procurement Team to ensure timely delivery of materials and services.
      
2. To lead, mentor, and coordinate project teams including Project Managers, Data Engineers, Site Managers and subcontractors.
   
   1. Develop and implement processes to improve operational efficiency, resource allocation, and quality control.
      
   2. Oversee the preparation of project documentation, including RAMS, progress reports, and handover packs.
      
3. To act as primary point of contact for key clients, ensuring satisfaction, clear communication, and efficient handling of change requests or issues.
   What we are looking for (Qualifications, experience and skills): Qualifications
   

• Proficiency in / qualifications in Agile, Prince2, PMP, or similar project management methodology.
  
• ECS/CSCS Card.
  
• Health & Safety qualification (e.g. SSSTS / SMSTS) is desirable.
  Demonstrable Experience with:
  
• Managing project teams of across multiple sites.
  
• Working in high level project and operational roles in the structured cabling industry, including a strong understanding of copper and fibre optic cabling standards (Cat6, Cat6A)in network infrastructure environments including data centres, commercial offices, and industrial sites.
  
• Working with teams to understand physical design requirements, including layout, project phasing and any new/additional requirements.
  Skills
  
• Strong influencing skills.
  
• Excellent leadership, interpersonal, and communication skills.
  
• Strong problem-solving abilities and attention to detail.
  
• Good understanding of CDM Regulations and Health & Safety practices.
  
• Holding a full UK Driving Licence is a requirement of this role.
  Hiring Company Benefits:
  
• Company bonus is 7% annually – based on Company and Individual KPI’s. Bonus is firstly dependent on hitting Company KPI’s (based around profit as you would expect). If these are met, then individual KPI’s are taken into account and a bonus is paid accordingly. Bonus year runs from Jan to Dec, payments made the following April.
  
• Other Company benefits include:
  
• 
  * Life Assurance
  * Group Income Protection
  * Gym Membership (up to £65 / month refunded)
  * Perkbox Discount App
  * Pension – 3% Company / 5% Individual – staff can now choose to pay their pension contributions via salary sacrifice and gain from the tax / NI elements.
  * EAP
  * 33 Days annual leave (including Bank Holidays – staff have to save 3 days for Christmas as we close down)
  * Electric Vehicle Salary Sacrifice scheme (Octopus Energy)