Operations Manager

Operations Manager
Location: Poole, Dorset
Full-time | On-site with hybrid team management
Competitive salary + benefits

Are you a strategic leader with a passion for driving operational excellence? We're recruiting for an experienced Operations Manager to join a forward-thinking maritime technology business based in Poole.

In this pivotal role, you'll lead and optimise daily operational activity across a hybrid team of up to 12 people, including remote and in-house staff. You'll play a key part in delivering around-the-clock service, ensuring smooth operations across maritime intelligence, vessel tracking, and risk monitoring services.

What you'll be doing:

Leading, coaching and developing a high-performing hybrid team

Managing staff rotas and operational coverage to meet business needs

Ensuring effective delivery of services including route monitoring, alerts, and reports

Acting as a point of escalation outside of normal working hours to support 24/7 operations

Overseeing operational procedures to ensure quality, continuity, and compliance

Tracking key performance metrics and reporting regularly to senior leadership

Driving continuous improvement and adoption of new technology across workflows

Collaborating with other departments including logistics, development, and customer service

Identifying and mitigating operational risks

Using data-led insights to guide decisions and improve efficiencies

What we're looking for:

Proven experience in operations management within a fast-paced or high-risk environment

Strong leadership skills with the ability to manage remote and on-site teams

Highly organised with excellent communication and problem-solving skills

Comfortable in dynamic environments and able to manage multiple priorities effectively

Proficient with operational and business intelligence tools

Experience in the maritime sector is desirable but not essential

Preferred experience:

Background in maritime operations, vessel tracking, logistics, or maritime security

Understanding of international shipping operations, threat environments, and compliance

If you're an operational leader who thrives under pressure and can lead teams to deliver exceptional service - we'd love to hear from you.

Apply now to find out more or speak to our team in confidence.

INDCP