• Opportunity to play a key role in managing our relationship with third party suppliers.
• Based at our Ryon Hill office with excellent facilities and surroundings.
• Hybrid working with the option to work 80% of your hours from home.

About the role

We have an exciting opportunity for an IT Team Leader to join the Master Data Management team within Customer Applications and Data. In this important role, youll be responsible for the oversight of the Data Stewardship team, along with a team of Data Analysts and third-party suppliers. Youll play an important role in managing the team effectively, enabling your direct reports to thrive within their roles and impact the team in an effective way whilst supporting career progression.

Youll also play a key role in managing the incident management queue within the team. Managing a high volume of incidents, youll ensure your team of offshore contractors meet their SLAs. Youll ensure they remain committed to resolving issues and that they're escalating and working with the business to get incidents resolved. Youll manage the relationships with our third-party suppliers ensuring we maintain an effective working relationship with them, reported any inconsistencies in performance and managing any concerns.

Using your resource management skills, youll ensure the team is well equipped to cope with peaks in demand and youll ens...