Job Description: Grade 16- A full job descripiton will be provided to suitable candidates.

Here's a summary of the job description for the Housing Digital Systems Manager role at Croydon Council:

Role Purpose and Dimensions

• Objective: Ensure the effective use and management of the Council’s NEC Housing system, supporting business processes, reporting, and decision-making.
  
  
• Approach: Adopt a product management approach for system updates and improvements, and use user-centered and agile methods for continuous improvement.
  
  Key Responsibilities
  
  

System Management:

* Ensure the NEC Housing system is technically supported and used effectively.

* Align system configuration and functionality with service needs and legislative requirements.

* Capture user feedback to improve workflows and outcomes.

2.

Stakeholder Engagement:

* Act as the main contact between Housing Digital Systems and service managers.

* Influence senior stakeholders to fully exploit system capabilities.

3.

Supplier Management:

* Oversee relationships with system suppliers, ensuring alignment with development roadmaps.

* Manage technical and service contacts with NEC Housing suppliers.

4.

Roadmap and Project Management:

* Maintain a clear system roadmap, incorporating updates and improvements.

* Ensure effective delivery of system changes and projects.

5.

Performance Monitoring:

* Establish and monitor service performance targets.

* Develop a service catalogue and track key performance metrics.

6.

Compliance and Best Practices:

* Ensure data security and compliance with GDPR.

* Promote ITIL service management best practices.

Key Contacts

* External: NEC, solution suppliers, residents, professional groups, other local authorities, partner agencies, government departments, external auditors.

* Internal: Directors of services, heads of service, digital system users, CDS teams, business intelligence, procurement, finance, and audit.

Financial Dimensions

* Manage budgets related to line of business systems.

* Understand cost structures and manage revenue and capital budgets.

Person Specification

* Knowledge: Advanced knowledge of ICT systems, GDPR, ITIL framework, and national data frameworks.

* Skills: Strong relationship management, communication, team leadership, data analysis, problem-solving, and project management skills.

* Experience: Demonstrable experience in systems management, team leadership, transformation projects, and managing support teams.

Special Conditions

* Flexibility for occasional evening, night, and weekend work.

* Mobility to work from various Council offices.

This role is crucial for ensuring the effective use of digital systems within the housing department, driving improvements, and supporting the Council's digital transformation agenda.

A cover letter must be submitted with CV