Sheltered Housing Service Manager

Job Role: Sheltered Housing Service Manager

Job Location: Hammersmith & Fulham Council

Rate: £300 to £350 per day

Working period: Monday – Friday 09:00 – 17:30

Our housing service is on a journey of improvement and continues to face operational challenges. We have made changes and major improvement in repairs, contact centre, and complaint management.

The Sheltered Housing Manager is responsible for providing strong leadership to staff and overseeing operational management to ensure the provision of a responsive, customer focused housing service to approximately 1100 sheltered residents. They will use business intelligence, customer feedback and staff insight to continuously develop the service, identifying service improvements to meet the needs of residents.

You will need to:

• Ensure, through effective day to day management, that the team delivers and continually improves a comprehensive enhanced housing management service to help residents maintain their tenancy and ensure they can access and receive a range of housing and support services.
  
  
• Build an effective team through leadership and by setting a personal example so that team members are fully engaged and delivering an excellent service.
  
  
• Ensure there is systematic monitoring and inspection of sheltered housing schemes to provide secure, clean and well-maintained communal areas and services.
  
  
• Ensure that vacant properties are passed to and received back from repairs and let within required timescales and that there is efficient, prompt and appropriate resettlement of new customers to reduce the loss of revenue and improve satisfaction for new tenants in terms of access to local services, health & safety checks and knowledge of the schemes facilities
  
  
• Ensure revenue loss is minimised through the team’s effective management of rent arrears and the maximisation of resident’s access to financial assistance by promoting and facilitating a wide range of financial inclusion.
  
  Knowledge & Skills:
  
  
• Educated to degree level or trained and qualified in supported housing, for example NVQ Level 4 or sufficient experience to demonstrate ability.
  
  
• Significant experience of managing a team of Specialist Housing Officers, working with vulnerable customers.
  
  
• Experience of working within a performance management framework and reporting on KPIs and outcomes.
  
  Right to work requirements
  
  
• Passport
  
  
• BRP
  
  
• Sharecode