Head Of Operations

Role: Head of Operations

Location: DE21, Wyvern Business Park, Derby

Hours of work: 09:00 – 17:00 Monday – Friday (37.5 hours per week)

Salary: £50,000 Per Annum (Negotiable DOE)

Who are Right Legal Group?

Right Legal Group are proud to be one of the leading providers in tailor-made Wills, Probate and Estate Planning services throughout the UK. We are fully authorised and regulated by the Solicitors Regulation Authority (SRA). We have built a network across the country which work together on a mission to change the way people think about making a Will and preserve not only our clients’ financial assets but their emotional assets too, for future generations. We are here to protect memories, not just money…

Our mission is to proactively look after our clients throughout their lifetime ensuring that their estate planning documents are always accurate and up to date, and that they have diverse and innovative opportunities to choose how they want to be remembered for the benefit of future generations.

We believe that making a Will is a lot more than just an allocation of physical assets. It’s your chance to leave behind memories and legacies for future generations, ensuring your wishes are respected and that your loved ones are taken care of emotionally as well as financially.

Our drive to deliver our service comes from a passion to help keep families together during one of the most difficult times a person can face

Right Legal Group Provides:

• Exciting Career Progression Opportunities: We take pride in nurturing home-grown talent and helping you advance within the company.
  
  
• Annual Career Planning Support: Share your ambitions, and we’ll work with you to achieve your personal and professional goals.
  
  
• Empowering Culture: Enjoy a workplace built on empowerment and ownership—where collaboration replaces hierarchy.
  
  
• Team Celebrations and Events: From fun socials to company get-togethers, there’s always something happening to bring us together.
  
  
• Rewards & Recognition Programme’s: Your hard work won’t go unnoticed—we celebrate achievements and reward success.
  
  
• Comprehensive Health Benefits: Through Westfield Health, we provide access to physical and mental health support, including 24/7 well-being resources and those "healthy extras" you deserve.
  
  Summary of the role:
  
  The Head of Operations has significant responsibilities and a major role to play in the exciting development of RLG. The Head of Operations will have responsibility for the leadership, development and consistent smooth running of all Group Operations, continually driving improved standards and performance. These areas currently include acquisition and new branch on-boarding, property management, enhancement of existing ways of working through the identification and implementation of operational efficiencies, project management and general positive running of all business operations.
  
  Responsibility for the leadership and development of all operational staff and for the performance of this area of RLG. The Head of Operations will also make a significant contribution to the wider work of the Group.
  
  Key Responsibilities:
  
  
• Be accountable for the overall delivery, development and performance of an agreed set of operational services within the RLG Operations Division.
  
  
• Lead, motivate and develop the teams in the areas detailed above; carry out the line management of key staff and ensure that appropriate measures are in place for the line management of all Division staff to achieve Group objectives.
  
  
• To act as a key contact point for the RLG branch community to ensure all areas are performing in line with operational processes
  
  
• To provide leadership to all staff working within the Operations department of the business, ensuring the right calibre of staff are recruited into key roles and in accordance with company policy, and ensuring all operating within their required service level.
  
  
• Build and maintain strong relationships with all stakeholders and third parties that the department works with to ensure smooth delivery of services and continued growth.
  
  
• Act as mentor to department managers to assist them to meet their objectives and aid their development and effectiveness against company priorities. Creating a development framework and succession plan, providing/organising training where required.
  
  
• Plan, own and control change projects across the business, supporting where appropriate departmental and divisional heads in line with the company business plan.
  
  
• Provide effective project management duties including overseeing project completion timelines, monitoring project costs and ensuring stakeholders needs are met.
  
  
• Report regularly to the Operations Director on full project(s) progression, including budget and time outcomes.
  
  
• Identify patterns and problem areas and implement effective solutions to increase efficiency and reduce costs.
  
  
• Ensure robust Business Intelligence reporting within the business is further enhanced to meet the ongoing needs of the business.
  
  
• Work alongside the Leadership team to set goals and promote company growth in line with company strategy in business and financial planning as set by the Board.
  
  
• Promote and develop company culture across the Right Legal Group branch community.
  
  
• Prepare high quality update reports as required.
  
  Key Skills and experience:
  
  
• Strong organisational skills
  
  
• Project management and process improvement
  
  
• Recognised Project Management qualification
  
  
• Strong background in operations management
  
  
• Excellent leadership and team management skills
  
  
• Proven ability to develop and implement changes to operational process