Commercial Data Analyst

Hybrid - 2 days in office in London Victoria.

JOB PURPOSE

This is an exciting time to join IWG, our business is growing rapidly, and we are making significant changes to boost scalability and profitability. The Global Pricing & Retention team is at the heart of commercial decision-making of IWG. The pricing and retention strategies we devise and execute directly drive volume and earnings and are correspondingly visible in the organization. This role involves deep data analysis, identifying barriers to pricing & retention optimization, and collaborating with various teams to implement effective solutions. This role will need someone adept in analytical and technical skills, more details are below.

This role reports to the Global Head of Customer Retention and is concerned with the creation and execution of evidence-based pricing and customer retention strategies that deliver real results.

KEY ACCOUNTABILITIES

1. Price level management
   • Analyzing internal sales and external market & competitive data
   • Recommending price changes across all markets
   • Keeping track of price change outcomes and responding quickly to unforeseen changes
2. Business pricing support
   • Providing consultative support to the business, including Franchisees, on pricing related matters
   • Negotiating with senior country management on pricing strategies
   • Building bespoke pricing solutions for multi-million-dollar corporate deals
3. Global performance initiatives
   • Designing, A/B testing, implementing and managing of global pricing initiatives, new pricing algorithms and methodologies across our markets
   • Working closely with senior management across multiple functions
   • Reporting on the performance, learnings and next steps
4. Price strategy & process development
   • Using performance analysis to calibrate existing price rules
   • Supporting the wider team with analysis and recommendations on pricing strategy
   • Identifying issues with the process and brainstorming solutions
   • Continuous Improvement: Monitoring the outcomes and making necessary adjustments to drive continuous improvement.

REQUIRED KNOWLEDGE, SKILLS AND QUALIFICATIONS

Technical Skills

• Impressive academic credentials – with at least a bachelor's degree from a reputable university (numerical, scientific or business disciplines preferred)
• A minimum of 3 years work experience in a commercial role with an analytical base.
• Advanced user of the full Microsoft Office 365 suite, especially Excel (advanced formulas, VBA).
• Advanced user of programming languages such as Ms SQL and Power BI.
• Analytical mindset, strategic thinking and ability to collaborate with cross-functional teams
• Proven ability to undertake projects from initial inception through to final completion
• Experience in price optimization and/or revenue management is preferred, but not essential.

Personal Abilities

• Strong understanding of business operations and a fast learner, with proven ability to make sound decisions that positively impact business performance.
• Ability to perform work accurately with attention to details.
• Strong communication skills in English, both written and spoken.
• Problem solving - Ability to find a solution for or to deal proactively with work-related problems.
• Ability to complete assigned tasks under stressful situations, with quick turnaround.
• Ability to handle multiple projects and tasks in tandem, with shifting priorities.
• Ability to be hands-on as well as strategic and be a trouble-shooter as needed.

NOTE: This job description is not intended to be all-inclusive. The Employee may perform other related duties to meet the ongoing needs of the organization.

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