General Manager - Energy Services

Internal Job Title: General Manager - Energy Services
Business: Lucy Electric Ltd
Location: Thame, Oxfordshire (Hyrbid)
Job Reference No: 3856
Job Purpose:
The General Manager for Lucy Electric’s Energy Services business unit in the UK provides the vision, strategy, direction, and leadership for the company's energy services operations. Reporting directly to the Chief Operating Officer (COO), the General Manager is accountable for achieving the company's financial and operational targets, managing risk, and delivering budgeted profit margins. The role involves creating yearly budgets and longer-term strategic plans in alignment with the overall Lucy Electric strategy.
Business Overview:
Lucy Electric is an international leader in intelligent secondary power distribution products and solutions, with features such as remote operation and monitoring. Linking energy generation to consumption, the business specialises in high-performance medium and low-voltage switchgear for utility, industrial and commercial applications.
Key Job Requirements:
The role holder will be able to evidence strong people leadership skills, supported by wide ranging business, financial, commercial, operations and technical knowledge.
This individual needs to have broad experience in managing multi-functional and multi-matrix relationships across Lucy Electric through effective collaboration excellent communication and interpersonal skills, with the ability to work with a diverse range of stakeholders, including clients, contractors, suppliers, and team members and strong problem-solving abilities, with a proven track record of delivering successful energy projects.
The individual will have a willingness to travel to other Lucy overseas sites or customers, and a strong background in electrical engineering, project management, and team leadership.
They must have a minimum 10 years of experience in a technical services sector industry, preferably within the renewables, electricity distribution, or engineering/manufacturing industry with proven negotiation and problem-solving skills, with a focus on finding creative solutions that satisfy customer needs.
Job Dimensions:
The role will be based in Thame, Oxfordshire, at the manufacturing plant and office, or could be hybrid-based.
The General Manager will report directly in a matrix structure to the Chief Operating Officer for the performance of the business unit whilst being accountable to delivering KPIs set for the optimum use of manpower.
Key Accountabilities:

• Achieve financial, operational, sales revenue, and profit targets while controlling costs and managing risk.
  
• Develop and implement strategic plans to enhance the company's energy services.
  
• Set and track the departmental budget.
  
• Provide pre- and post-sales technical support to customers in the UK and export markets.
  
• Manage client relationships, ensuring their needs are met and their expectations exceeded.
  
• Develop and maintain strong relationships with Distribution Network Operators (DNOs) and industrial customers, particularly in the area of renewables.
  
• Oversee full operations and supply chain activities within the energy services division.
  
• Ensure the delivery of energy services and customer warranty and aftermarket service support.
  
• Oversee all Energy Services from inception to completion, ensuring they are completed on time, within budget, and to the highest quality standards.
  
• Hire, train, and manage technical staff.
  
• Develop and improve departmental policies and procedures.
  
• Prioritize Health and Safety (H&S) by ensuring compliance with all relevant H&S regulations and standards.
  
• Conduct regular H&S audits and risk assessments to identify and mitigate potential hazards.
  
• Stay up to date with the latest industry trends and technologies and apply this knowledge to drive innovation and continuous improvement within the team.
  
• Actively share best practices and market insights with colleagues across different regions.
  
• Ensure the team follows all relevant codes and standards.
  Qualifications, Knowledge, and Experience
  Functional Competencies
  Strong commercial acumen with broad experience of developing and implementing short to long-range objectives and strategies to achieve business goals.
  Significant experience of working in a multi-national, matrix organisation.
  Proven capability of operating successfully at a senior management level.
  Proven track record as a highly effective people manager, leading multi-discipline.
  teams that drive operational effectiveness
  Good financial acumen including planning and cost control capabilities and proven experience of managing budgets.
  Deep understanding of and an ability to manage the factors that influence business results.
  Strong qualitative and quantitative analytical skills
  An understanding of the electrical power engineering industry.
  Ability to delegate authority to the lowest level, allowing people to do their jobs within
  agreed parameters.
  Effectively recognise and manage conflict with the ability to perform calmly in high pressure situations.
  Strong working ethic in the delivery of satisfying the profitable requirements and
  expectations of internal and external customers.
  Strong interpersonal, communications and presentation skills
  Ensures that priorities lie with the customer in focus. The General Manager will monitor on time delivery very closely, making sure that communications from and to customers is actual / fast and complete.
  Ability to manage the operational manpower to ensure that we are working in the most efficient and effective way.
  Degree educated in a relevant discipline such as business, business administration, or business management is essential. A relevant qualification in electrical or mechanical engineering would be desirable
  Behavioural Competencies
  Inspiration
  Charismatic Leader able to influence others at all levels of the organisation.
  Leads by example and inspires our people to do the right thing.
  Articulates a clear vision for the future.
  The GM needs to promote an outward focused culture. Create an environment where internal departments treat each other as internal customers with clear / precise and complete information shared to the next chain in the cycle.
  Empowers and trusts our people to produce the right solutions.
  Collaboration
  Cooperates and works across the organisation to deliver the business results.
  Encourages challenge to foster new ideas and ways of doing things.
  Gets things done and makes it easy for others to do the same.
  Builds authentic, effective working relationships.
  Integrity
  Values our culture and actively encourages sharing different points of view.
  Is true to themselves and their own values, beliefs, and convictions - takes time to grow continuously.
  Has a positive can-do attitude
  Does the right thing
  Does this sound interesting? We would love to hear from you. Our application process is quick and easy. Apply today!
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