Data Director, Personalisation London

We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award-winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ️

We have a strong culture of data-driven decision-making across the whole company. And we're great believers in powerful, real-time analytics and empowerment of the wider business. All our data lives in one place and is super easy to use. 90% of day-to-day data-driven decisions are covered by self-serve analytics through Looker which gives data scientists the headspace to focus on more impactful business questions and analyses.

We work in cross-functional squads where every data practitioner is a member of a central data discipline and fully embedded into a product squad alongside Engineers, Designers, Marketers, Product Managers, Finance Analysts, etc.

Your Mission

We’re aiming to be the app where our customers' financial lives are centered and they can get full transparency, visibility, and control over their money. This role is fundamental to achieving this mission and making money work for everyone. You’ll build the foundations and collaborate on building systems that enable a personalized financial experience, leveraging machine learning to improve our search, discovery, and personalization features.

You will be responsible for partnering with senior stakeholders across Product, Engineering, and Business disciplines to develop evidence-driven solutions to important problems. You will apply your leadership experience and data expertise to solve complex business challenges, help drive decision-making (at squad and leadership level), and develop data products (where appropriate) that will improve our products. You will lead a team of high-performing, cross-functional data professionals. You will also be part of the wider data leadership group and help shape the role that data plays across the company.

• Establish yourself as a trusted member of the data and product senior leadership teams with the capacity for getting things done and to enable better decision-making.
• Bring data leadership and rigor to the data team, and build a strategic understanding of the business while structuring complex projects to bring them to life.
• Set the data strategy for a whole product area which will help us to build one of the best user experiences in the financial industry.
• Help your team to focus and to prioritize for highest impact initiatives for the business.
• Effectively manage stakeholder relationships and expectations across various functions like engineering, product, operations, and first and second lines of defense.
• Develop and further scale a high-performing team of data professionals across a wide range of data capabilities.
• Coach managers and individual contributors, helping them to grow professionally and personally.

You should apply if:

• What we’re doing here at Monzo excites you!
• You have multiple years of experience in a hands-on data role in the past and have now beenleading data and ML teams in customer-facing, product-oriented roles.
• As well as managing high-performing teams, you have built teams from the ground up within a fast-growing environment.
• You consider yourself an empathetic leader and have experience managing multiple data individual contributors and data managers and you really enjoy that part of the job.
• You’re as comfortable getting hands-on as well as taking a step back and thinking strategically and proactively identifying opportunities.
• You have experience working together and collaborating with senior business stakeholders.
• You have experience leading a full-stack data team, including Machine Learning Engineers, Data Scientists, Analytics Engineers, and Analysts.
• You have experience managing data managers.

The Interview Process

Our interview process involves 3 main stages. We promise not to ask you any brain teasers or trick questions!

• 30 minute recruiter call
• 45 minute call with the hiring manager
• 4 x 1-hour video calls with various team members, including the general manager for Financial Crime
• A meet and greet with a Monzo Executive Committee member

Our average process takes around 3-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on

What’s in it for you:

• We can help you relocate to the UK.
• We can sponsor visas.
• We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team.
• Learning budget of £1,000 a year for books, training courses, and conferences.
• And much more, see our full list of benefitshere.

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report, and 2024 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage.

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