Jobs

Data Specialist


Job details
  • DigitalGenius
  • 4 weeks ago

DigitalGenius is a venture-backed artificial intelligence company bringing practical applications of deep learning and AI to some of the largest customer service operations in the world as well as high growth companies. We’re a dedicated team of thoughtful and hard working people committed to transforming customer service through the application of artificial intelligence. Our team is fully remote with colleagues based in the UK, US and Europe

Role

We are looking for anAI Data Specialistfrom the UK or Europe to join our team. In this role, you will take ownership of managing and curating e-commerce customer service data to improve our AI models. The role involves labelling and reviewing e-commerce customer service data, such as customer conversations, policies, and workflows. This is more than just a data labelling position—you will be responsible for ensuring the quality and consistency of the data, identifying patterns, and contributing to the overall success of our AI-powered solutions. You will have the opportunity to grow technically and collaborate with our AI and product teams to develop new skills in artificial intelligence and data operations.

Responsibilities

  • Review and label e-commerce customer service conversations and policies with high accuracy.
  • Collaborate with the AI and product teams to refine and optimize data labelling guidelines.
  • Take ownership of data quality to improve AI model training.
  • Work in collaboration with AI engineers to identify trends and nuances in customer service data that can be leveraged to fine-tune and improve our AI models.
  • Manage the quality control process for labelled data, using a variety of modern tools and platforms for data processing and management, from advanced spreadsheets to AI-driven data labeling tools and project management systems.
  • Explore technical areas such as natural language processing (NLP), machine learning (ML) fundamentals, and data analytics.
  • Take initiative in solving data-related challenges and suggest improvements to data processes.

Requirements

  • Attention to Detail:Ability to accurately label and categorize complex data sets.
  • Understanding of E-commerce Workflows:Familiarity with how e-commerce businesses handle customer service, including order processing, returns, and FAQs.
  • Tech Savvy:Comfortable working with data labelling tools, spreadsheets, and collaboration software.
  • Communication Skills:Strong communication to provide feedback and collaborate effectively within the team.
  • Good Time Management:Ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Background in E-commerce Customer Service (Preferred):Previous experience working in or around customer service in e-commerce is highly desirable.

Benefits

  • Competitive Salary
  • WeWork membership for remote employees
  • Annual Company Week Off (in addition to Vacation Policy)
  • Birthday Off (in addition to Vacation Policy)
  • Monthly fitness stipend
  • Equipment allowance
  • Freedom to experiment with your own ideas
  • Environment to develop yours skills without bureaucracy or red-tape

Sign up for our newsletter

The latest news, articles, and resources, sent to your inbox weekly.

Similar Jobs

Data Specialist

DigitalGenius is a venture-backed artificial intelligence company bringing practical applications of deep learning and AI to some of the largest customer service operations in the world as well as high growth companies. We’re a dedicated team of thoughtful and hard working people committed to transforming customer service through the application...

DigitalGenius

Applications Data Specialist ( Clinical Research sector )

OverviewhVIVO is a world leader in human challenge clinical trials. The end goal of our clinical trials is to potentially eradicate common illnesses like the common cold and flu completely – or at least make treatment of them as easy and effective as possible. Volunteers are central to the work...

hVIVO London

Senior Data Analyst

Senior Analyst & Data SpecialistLocation:SuttonWorking style:HybridAbout the Role:In this role, the successful candidate will play a key part in supporting data projects, providing expertise in database development, data security, and documentation. Working closely with the wider data project team, you will help implement a new core platform and support the...

Inventum Group

Data Quality Senior Project Support Officer

Job summarySpanning an ever-expanding remit of health and care providers, the ODA is a collective organisation of analytical and data specialist teams who are operating together to build a single picture of patient and resident care across Leeds to aid providers and boards make informed data driven decisions.The role will:1....

NHS West Yorkshire Integrated Care Board Leeds

Senior Software Engineer - FT Professional

About FT Product & TechnologyHere at the FT, gold-standard journalism is just the beginning. 500-people strong, our Product and Tech team keeps us ahead of the ever-changing digital landscape by delivering cutting-edge products to over one million digital subscribers every day. Our plans for growth rely on a diverse, dedicated...

The Financial Times London

DV Cleared Data Scientist

Job descriptionWe have a current opportunity for a DV Cleared Data Scientist on a permanent basis. The position will be based in Cheltenham and Manchester. For further information about this position please apply.Job Title - Senior Data ScientistPermanent - On-sitePay - £ 70, Benefits.Location - Cheltenham & ManchesterResponsibilities:As a Data...

Morgan Hunt Cheltenham