Data Delivery Manager
Reference: JAN (Apply online only)
Location: Flexible in UK
Salary: £43,095.00 - £46,264.00 Per Annum
Contract: Permanent
Hours: Full-Time role, 37.5 hours per week
Benefits: Pension, Life Assurance and Annual Leave

Introduction

This is an exciting opportunity to join a dynamic organisation where your work will directly contribute to the successful implementation of a cutting-edge CRM system and ensure the accuracy and quality of supporter data. You will have the chance to lead a team, drive innovation, and make a tangible impact on the RSPB’s mission.

What's the role about?

At the RSPB, we are committed to strengthening relationships with our supporters and delivering the highest standards of data management. The Data Delivery Manager will play a crucial role in ensuring the efficiency and effectiveness of our Supporter System operations. This role will support the transition from our existing CRM system, CareNG, to Microsoft Dynamics 365, while managing third-party data providers to ensure compliance, data quality, and operational excellence.

You will also be responsible for maintaining the supporting applications that facilitate the daily flow of data into and out of our supporter database, acting as the guardian of our data’s quality and accuracy.

Key Responsibilities

• Collaborate with the CRM Product Owner and internal/external stakeholders to design processes that improve efficiency, data quality, and cost-effectiveness, with a focus on transitioning to Microsoft Dynamics 365.
  
  
• Develop and implement strategies for continuous improvement, including research, innovation, and process refinement.
  
  
• Analyse data imports and exports within our primary supporter database to generate insights that drive prioritisation, reduce complexity, and establish baseline metrics for data quality and supplier performance.
  
  
• Provide leadership for training new users, conducting user acceptance testing (UAT), and troubleshooting technical issues related to product enhancements and upgrades.
  
  
• Ensure timely execution of income-critical operations, such as Direct Debit processing, Gift Aid claims, and daily data flows.
  
  
• Strategically plan, delegate, and manage tasks for the Data Support Engineers to nurture skills, enable succession planning, and foster individual development.
  
  
• Monitor and evaluate the performance of systems, processes, and third-party suppliers to ensure operational excellence and adherence to quality standards.
  
  Essential skills, knowledge and experience:
  
  
• Proficiency in data management principles, batch data processing, scheduling, testing, and quality assurance techniques.
  
  
• Strong knowledge of data-related legislation, including data protection, HMRC Gift Aid regulations, Direct Debit, and PCI compliance, ideally within a not-for-profit context.
  
  
• Proven track record of leading a data processing team and managing intricate job processes involving multiple sources and clients.
  
  
• Strong leadership and people management skills, capable of fostering a high-performing team and maintaining a positive workplace culture.
  
  
• Experience with Microsoft Dynamics 365 CRM, including working knowledge of its framework and platform.
  
  
• Relevant Microsoft certifications (or a willingness to achieve them) to support the role.
  
  
• Understanding of how CRM systems integrate within wider organisational infrastructures.
  
  Desirable skills, knowledge and experience:
  
  
• Experience with Advanced Business Solutions CareNG CRM.
  
  
• Knowledge of relational database tools (e.g., Microsoft SQL Server) and job management or scheduling software.
  
  
• Experience monitoring and improving supplier performance.
  
  
• Practical experience with Dynamics 365 CRM development, Power Apps, and Power Platform.
  
  
• Hands-on experience in legacy CRM migrations to Dynamics 365.
  
  
• Familiarity with programming languages (e.g., C#, .NET, JavaScript, HTML, CSS) and Azure integration tools.
  
  
• Knowledge of Azure or other cloud technologies.
  
  
• Experience with Agile project methodologies and Azure DevOps for code and requirement management.
  
  Closing date: 23:59, Friday 28th February 2025
  We are looking to conduct interviews for this position as soon as is practicable.
  
  Interested?
  
  If you would like to find out more, please click the apply button. You will be directed to our website to complete your application for this position.
  
  We are committed to developing an inclusive and diverse RSPB, in which everyone feels supported, valued, and able to be their full selves. To achieve our vision of creating a world richer in nature, we need more people, and more diverse people, on nature’s side. People of colour and disabled people are currently underrepresented across the environment, climate, sustainability, and conservation sector. If you identify as a person of colour and/or disabled, we are particularly interested in receiving your application.
  
  The RSPB is an equal opportunities employer. This role is covered by the Rehabilitation of Offenders Act 1974.
  
  The RSPB is a licenced sponsor. This role is not eligible for UK Visa Sponsorship - the successful applicant will need to have a pre-existing Right to Work in the UK in order to be offered an employment contract.
  
  As part of this application you will be asked to provide a copy of your CV and complete a short form. If you wish to provide a cover letter with your application, please include this at the end of your CV document upload. Contact us to discuss any additional support you may need to complete your application.
  
  No agencies please