Data Analyst *Excel*

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Data Analyst *Excel heavy role* - Advertised by OA NAT

Job Title: Data Analyst

Contract: Temp (ongoing to assist with a specific project)

Predominantly remote role - ideally 1 day a week in the office!!

About the Role

A dedicated Data Analyst is sought to support the Group Policy - Rent and Service Charge function. In this role, you will play a vital part in implementing policies and procedures that ensure accurate formulation of service charges for all customer types. You will maintain and enhance associated modelling and calculators while providing a customer-focused service to finance and operational colleagues.

Key Responsibilities

• Collaborate with the Service Charge Policy & Systems Manager to develop and implement Group Service Charge policies and frameworks, ensuring compliance with legislation and government guidelines.
• Manage service charge processes, ensuring all statutory deadlines are met.
• Serve as the primary point of contact for internal service charge-related queries, ensuring accurate application of charges and calculations.
• Ensure service charge letters produced for customers are accurate, consistent, and compliant with legislation and internal standards.
• Prepare financial information for First Tier Tribunals, liaising with stakeholders to ensure thorough case preparation.
• Monitor compliance checks for service charge expenditure and maintain all collateral related to Service Charge Policy.
• Address escalated policy queries, providing expertise and support on complex issues.
• Maintain system records for accurate data management and investigation of issues.
• Build constructive relationships with internal and external stakeholders to support the Rent and Service Charge Strategy.
• Provide accurate and timely data to address customer queries and support decision-making.
• Assist the Policy Administrator - Rent & Service Charges, offering direction where needed.
• Stay updated on regulatory, legal, and systems knowledge relevant to the role.
• Actively contribute to the continuous improvement of processes and systems.
• Respond flexibly to changes in work priorities and undertake additional duties as required.
• Ensure compliance with GDPR and health and safety requirements.

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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