Hours: Full time
Location: Remote based with occasional site visits
Contract: Fixed Term Contract until December 2025
Salary: £45,000 per annum, plus car / car allowance, 33 days holiday, pension, life assurance, employee assistance programme, wellbeing support, and flexible benefits scheme
 
About the Job
 
As our Knowledgebase Content Manager, you’ll maintain and expand a database of pre-written content to improve proposal and presentation quality and team productivity. You will define and optimise the content repository structure and ensure data integrity and accessibility. Collaborating with subject matter experts you’ll gather information and keep the knowledgebase updated.
 
As part of your key responsibilities you’ll:

Maintain and continuously improve the architecture for the knowledge base implementation, ensuring it is user-friendly and scalable
Collaborate with subject matter experts (SMEs) across the business to gather, assimilate, and rewrite information, for instance product content, into a clear, concise, and consistent style that demonstrates clear value and is suitable for proposal and presentation integration
Ensure legal and operational compliance of all content and database records
Work closely with graphic designers to maintain a robust database of visual assets
Schedule regular reviews of the knowledgebase to identify areas for improvement, expansion, and updates
Continuously evaluate and optimize the structure of the knowledgebase to meet the evolving needs of the business
Provide regular training to users of the knowledgebase and actively solicit feedback to enhance its effectiveness
Manage and motivate SMEs to ensure their commitment to updating content on a pre-agreed cycle
Analyse RFPs to identify frequently asked questions and ensure the knowledgebase addresses them comprehensively
Support RFI / RFP responses as required by the business 
Stay abreast of industry best practices and emerging technologies in proposal automation, AI tools, and database solutions

About You
 
We’d love you to have the following skills and experience, but please apply if you think you’d be able to perform well in this role!

Knowledge management experience
Understanding of proposal development is essential
Effective written and verbal communication skills 
Technical proficiency in knowledge base architecture, database management, and automation tools
Strong content creation, editing, and information design skills
Excellent interpersonal and stakeholder management abilities
Analytical skills 
Knowledge of industry best practices and emerging technologies

Our recruitment and selection process has been developed to ensure that it is consistent, fair and provides equality of opportunity - all selection decisions are based solely on technical and behavioural competencies.  We do not discriminate on the grounds of race, colour, or nationality, ethnic or national origins, sex, gender reassignment, sexual orientation, marital or civil partnership status, pregnancy or maternity, disability, religion or belief, age or any other current or future protected characteristic as defined in the current Equality Act of England and Wales.  As an organisation we also promote an environment which encourages diversity of characteristics and thought, where you feel included, safe and confident to be the best version of yourself and do your best work every day.

You may have experience in the following: Knowledgebase Content Manager, Proposal Content Specialist, Bid Writer, RFP Content Manager, Content Architect, Knowledge Manager, Proposal Development Manager, Database Content Manager, Technical Content Manager, Content Strategist, Information Design Specialist, Knowledge Systems Manager, Content Librarian, RFP Analyst, Knowledge Repository Coordinator, Proposal Automation Specialist, Content Optimisation Manager, Technical Writer, Documentation Manager, etc.

REF-(Apply online only)