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Sector: Data Science | Role: Analyst | Contract Type: Permanent | Hours: Full Time
dunnhumbyis the global leader in Customer Data Science, empowering businesses everywhere to compete and thrive in the modern data-driven economy. We always put the Customer First.
Our mission:to enable businesses to grow and reimagine themselves by becoming advocates and champions for their Customers. With deep heritage and expertise in retail - one of the world's most competitive markets, with a deluge of multi-dimensional data - dunnhumby today enables businesses all over the world, across industries, to be Customer First.
We're looking for a Business Intelligence Analystwho expects more from their career. It's a chance to extend and improve dunnhumby's Business Intelligence Team. It's an opportunity to work with a market-leading business to explore new opportunities for us and influence global retailers.
Joining our team, you'll work with world-class and passionate people to help manage and drive usage of the dunnhumby Catalogue on SharePoint which captures the full dunnhumby offering of "What we Sell" across the business. We are also developing a new SharePoint site that will bring together all the propositions that dunnhumby sells and need someone to assist in project coordinating this work, which will involve working with our Proposition Teams to ensure we leverage the best content.
In addition, the role will support the delivery of the Global Client Satisfaction Survey (NPS) that we deliver on a quarterly basis. Working with our 3rd Party Market Research Company to ensure we are contacting the right clients and getting the best response rate to our Survey. Furthermore, working with our Regional Directors and their teams to ensure we are listening and responding to the client feedback thus enabling us to make better decisions and deliverables for our clients.
What you'll be working on:
- Manage the dunnhumby Catalogue to highlight our overall Proposition Offering, inclusive of all Products, Services & Consulting across Retail, CPG's and Media.
- Maintain the dunnhumby Sales Catalogue ensuring it is always up-to-date and an accurate reflection of our global proposition offering.
- Design new SharePoint pages and work with the Product Marketing and Knowledge management to discuss best practices.
- Support the coordination of the Global Client Satisfaction survey.
- Create newsletter articles & develop webinar content.
- Deliver competitor intelligence to understand the market better.
- Work in the Global Strategy Department to deliver multiple projects to drive dunnhumby's long-term strategy and vision.
- Opportunity to work across global markets and understand customer needs across our global clients.
What we expect from you:
- Confidence in organizing and managing delivery timelines and project deadlines.
- Experience working with SharePoint or in web content and design.
- The ability to deliver high-quality work.
- Self-starter who can motivate themselves and contribute well within a team.
- Work cooperatively with various stakeholders across the global business.
- Basic understanding of the Retail, CPG, and Media industry.
- The ability to create impactful PowerPoint presentations and proficiency in Excel & dashboards.
- Basic understanding of Net Promoter Scores (NPS) and its business implications.
What you can expect from us:
We won't just meet your expectations. We offer a comprehensive rewards package, personal flexibility, and thoughtful perks, like flexible working hours and your birthday off.
You'll benefit from an investment in cutting-edge technology that reflects our global ambition, with a nimble, small-business feel that allows you to play, experiment, and learn.
We are committed to diversity and inclusion, with thriving networks to ensure everyone has the opportunity to shine and perform at their best throughout our recruitment process.
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