Business Analyst (Admin and Clerical)

One of my local government clients are currently recruiting an experienced Business Analyst (Admin and Clerical) on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm.

Hybrid working role were, however, you will be required to attend the office 2/3 times a week.

Overview:

• To be responsible for the analysis of business models, business structures, business processes and customer journeys, across a broad range of service areas to improve service delivery and efficiency.
  
  
• To advise on and facilitate the redesign of structures and processes with a focus on modernising business practices, enhancing digital capabilities, and fostering a culture of continuous improvement through data-driven insights and collaborative change initiatives. To be responsible for identifying, creating, and facilitating transformational process design changes by conducting business and systems process analysis and design at a complex level.
  
  
• To support the production of agreed improvement delivery plans through effective and collaborative working with senior managers and colleagues in the Council and with its partners.
  
  Responsibilities:
  
  
• Work with the Programme Management Office to define project scope, evaluate business cases, and prioritise initiatives using structured methodologies and weighted scoring aligned to the Council’s strategic objectives.
  
  
• Perform root cause analyses and gap need analyses to identify process inefficiencies and underperforming technologies.
  
  
• Implement continuous improvement frameworks to drive sustainable change.
  
  
• Be responsible for planning, leading and delivering multiple, concurrent business process re-engineering and customer journey mapping projects involving service representatives, to help identify the needs within competing demands of the business and work with stakeholders to address them.
  
  
• Analyze quantitative and qualitative data from multiple sources (e.g., performance metrics, user feedback, service desk logs) to generate actionable insights that improve service delivery and internal processes.
  
  
• Identify and make decisions and to carry out follow up observations and interviews to ensure that a comprehensive understanding of technical and functional requirements of the business process or structure is gained to inform both the current state insight and redesign phases.
  
  
• Ensure there is a consistent approach to business analysis activity across all Council processes and structures reviewed.
  
  
• Recommend solutions and customer focussed outcomes as part of any redesign phase. Make decisions on the prioritisation of areas in which to implement changes and gain support for adoption through collaborative working with stakeholders and effective presentation of outputs from workshops and the overall reviews.
  
  If you are interested in this vacancy, please send your CV to Jahker Miah from Coyle Personnel Ltd