Technical Support Specialist- DACH

Munich, Bavaria, Germany
Last month
Job Type
Permanent
Work Location
Hybrid
Posted
10 Mar 2026 (Last month)

Synthesia is the world’s leading AI video platform for business, used by over 90% of the Fortune 100. Founded in 2017, the company is headquartered in London, with offices and teams across Europe and the US.

As AI continues to shape the way we live and work, Synthesia develops products to enhance visual communication and enterprise skill development, helping people work better and stay at the center of successful organizations.

Following our recent Series E funding round, where we raised $200 million, our valuation stands at $4 billion. Our total funding exceeds $530 million from premier investors including Accel, NVentures (Nvidia's VC arm), Kleiner Perkins, GV, and Evantic Capital, alongside the founders and operators of Stripe, Datadog, Miro, and Webflow.

About the Role:

As a Technical Support Specialist, you’ll play a key role in ensuring Synthesia
delivers a reliable and consistent experience for our customers. You’ll be the go-to
team for internal technical escalations and play a key part in Synthesia’s technical
Success.

You’ll investigate complex platform issues, apply technical fixes where possible,
and escalate clearly to Engineering when required. You’ll own cases end to end,
reproducing problems, analysing logs and data, validating workarounds or
patches, and confirming resolution with the customer.

Role Responsibilities:

  • Investigate and troubleshoot complex technical issues across the Synthesia platform

  • Apply fixes, configuration changes, or validated workarounds where possible

  • Escalate to Engineering with clear diagnostic details and impact assessments

  • Reproduce reported issues in internal environments to identify root causes

  • Analyse logs, data, and customer configurations to support investigations

  • Validate fixes or patches and confirm resolution with the customer

  • Document findings, solutions, and technical procedures for future reference

  • Collaborate with Product and Engineering teams to report bugs and suggest improvements

About You:

  • Minimum 5 years of experience in a technical support or similar customer-facing technical role

  • Strong troubleshooting and problem-solving skills, with a logical and analytical approach

  • Confident communicator with clear, concise verbal and written skills

  • Solid technical foundation and curiosity to learn new systems and tools

  • Experienced in diagnosing and resolving technical issues remotely

  • Able to prioritise and manage workload in a fast-paced environment

  • Comfortable working both independently and collaboratively across teams


Technical Experience:

  • SSO / WorkOS configuration and troubleshooting

  • REST APIs and Postman for testing and validation

  • Monitoring and debugging using Datadog

  • SaaS platform support and administration

  • Analysing HAR files and network traffic for issue reproduction

Location: Germany

Related Jobs

View all jobs

SAP S/4HANA Product Project Manager

MBDA Middle Hulton, Manchester, BL5 1FJ, United Kingdom
£70,000 pa

Senior Data Engineer

Hays Technology Abingdon, OX14 5BH, United Kingdom

Data Lead (Fabric)

Hays Technology London, United Kingdom
£450 – £500 pd

Civica CX Reporting Specialist

Lynx Employment Services Huddersfield, West Yorkshire, HD1 2AA, United Kingdom
£400 – £500 pd

D365 CE, Copilot & Microsoft Fabric Specialist - - Partner

Opus Recruitment Solutions London, United Kingdom
£500 – £650 pa Contract

Data Architect - Bristol Opportunity

Hays Technology Bristol, United Kingdom
Hybrid

Subscribe to Future Tech Insights for the latest jobs & insights, direct to your inbox.

By subscribing, you agree to our privacy policy and terms of service.

Industry Insights

Discover insightful articles, industry insights, expert tips, and curated resources.

Where to Advertise Data Science Jobs in the UK (2026 Guide)

Advertising data science jobs in the UK requires a different approach to most technical hiring. Data science spans a broad and often misunderstood spectrum — from statistical modelling and experimental design through to machine learning engineering, product analytics and AI research. The strongest candidates identify firmly with specific subdisciplines and are frustrated by adverts that conflate data scientist with data analyst, business intelligence developer or machine learning engineer. General job boards produce high application volumes for data roles but consistently fail to match specialist data science profiles with the right opportunities. This guide, published by DataScienceJobs.co.uk, covers where to advertise data science roles in the UK in 2026, how the main platforms compare, what employers should expect to pay, and what the data says about hiring across different role types.

New Data Science Employers to Watch in 2026: UK and International Companies Leading Analytics and AI Innovation

Data science has emerged as one of the most transformative forces across industries, turning raw information into actionable insights, predictive models, and AI-powered solutions. In 2026, the UK is witnessing a surge in organisations where data science is not just a support function but the core of their products and services. For professionals exploring opportunities on www.DataScience-Jobs.co.uk , identifying these employers early can provide a competitive advantage in a market with high demand for advanced analytics and machine learning expertise. This article highlights new and high-growth data science employers to watch in 2026, focusing on UK startups, scale-ups, and global firms expanding their data science operations locally. All of the companies included have recently raised investment, won high-profile contracts, or significantly scaled their analytics teams.

How Many Data Science Tools Do You Need to Know to Get a Data Science Job?

If you’re trying to break into data science — or progress your career — it can feel like you are drowning in names: Python, R, TensorFlow, PyTorch, SQL, Spark, AWS, Scikit-learn, Jupyter, Tableau, Power BI…the list just keeps going. With every job advert listing a different combination of tools, many applicants fall into a trap: they try to learn everything. The result? Long tool lists that sound impressive — but little depth to back them up. Here’s the straight-talk version most hiring managers won’t explicitly tell you: 👉 You don’t need to know every data science tool to get hired. 👉 You need to know the right ones — deeply — and know how to use them to solve real problems. Tools matter, but only in service of outcomes. So how many data science tools do you actually need to know to get a job? For most job seekers, the answer is not “27” — it’s more like 8–12, thoughtfully chosen and well understood. This guide explains what employers really value, which tools are core, which are role-specific, and how to focus your toolbox so your CV and interviews shine.