Technical Business Analyst

• Key Part in Process Improvement, systems and change management.
• Comfortable moving between spreadsheets, SQL and Stakeholder conversations
• Create insightful reports and explain what the numbers mean in plain language

Become the bridge between data and decisions as the new Technical Business Analyst at our dynamic agency client. In this permanent, GBP50,000 - GBP55,000 role, you'll turn questions into answers and data into actionable insights that drive the agency forward. Sitting within the Operations team and partnering closely with Finance, Client Services, and Agency Management, you'll be the link between the people asking the questions and the systems that hold the answers, ensuring the agency runs on clear, accurate, and well-understood information.
Key Highlights:

• Permanent, GBP50,000 - GBP55,000 role
• Collaborate with cross-functional teams to gather requirements, investigate problems, and deliver impactful reports and recommendations
• Play a key role in process improvement, systems, and change management to optimize the value of existing platforms and ensure new ones are rolled out with the end-user in mind

• Proficient in technical business analysis, including requirements gathering, data analysis, and report/dashboard creation
• Experienced in using DAX, Power BI, and Fabric (Direct Lake model) to build and maintain data models, reports, and insights
• Skilled in translating ambiguous business needs into structured briefs, user stories, and acceptance criteria
• Adept at mapping existing processes and data flows, identifying gaps, and driving process improvements
• Comfortable working across multiple disciplines and in a fast-paced, creative environment

• Curious, analytical, and commercially-minded with a passion for turning data into insights
• Excellent communication and stakeholder management skills, able to present findings to non-technical audiences
• Strong understanding of data governance, privacy, and quality standards
• Proven experience in a business analyst, data analyst, or similar role, ideally within creative industries, professional services, technology, or other project-based environments.
  - Track record of delivering reports, dashboards, or analyses that have been used and trusted by business stakeholders.
  - Experience gathering requirements and supporting systems or process change projects end-to-end.
  - Familiarity with finance, resourcing, and CRM platforms and the data flows between them.
  - Exposure to working across multiple markets or entities.
  - Relevant degree or professional qualification in a business, data, analytics, computer science, or related discipline (or equivalent experience).