Snr BI Support Analyst

Senior Business Intelligence Support Analyst

Role

We’re looking for a Senior Business Intelligence (BI) Support Analyst to help turn data into meaningful insights that drive better decision-making across the business.

This is a hands-on, senior-level role where you’ll act as a key link between business teams and technical developers. You’ll support users with BI tools, help shape reporting solutions, and promote a self-service data culture so teams can confidently build and use their own dashboards.

You’ll Be Doing

* Work closely with stakeholders to understand reporting needs and deliver effective data solutions

* Translate business requirements into technical specifications for developers (internal and external)

* Lead or support workshops to gather requirements and manage change requests

* Act as the go-to expert for BI tools, troubleshooting issues and supporting users

* Enable self-service BI by training and guiding users to create their own reports and dashboards

* Help design and maintain dashboards and reports that provide actionable insights

* Work with subject matter experts to ensure data is accurate and integrated across systems

* Identify opportunities to improve processes, automate tasks, and enhance data delivery

* Maintain clear documentation including solution designs and user guides

* Support and improve the organisation’s central data platform and BI environment

* Lead BI governance activities, ensuring data quality, consistency, and security

* Coordinate testing for new or updated BI solutions

* Monitor report performance and ensure data is delivered accurately and on time

Essential Skills & Experience

* In commutable distance to Milton Keynes / a driver highly desirable

* Excellent written and spoke English

* Strong experience with BI and data analytics tools

* Excellent analytical skills with the ability to interpret complex data needs

* Advanced Excel skills (formulas, pivot tables, data manipulation)

* Ability to translate business requirements into BI solutions

* Good understanding of data warehousing and ETL processes

* Experience with data modelling and reporting structures

* Knowledge of data governance, quality, and management practices

* Experience with databases, SQL, and cloud platforms

* Strong communication skills for both technical and non-technical audiences

Desirable

* Experience with tools like Qlik Sense, Power BI, or Tableau

* Knowledge of Master Data Management (MDM)

* Experience supporting or delivering self-service BI initiatives