You will be responsible for leading the planning and scheduling of all national and regional transport operations — ensuring that our electric and low-emission fleet is utilised to its maximum potential.
This role demands a forward-thinking leader who leverages AI technology, data analytics, and digital planning systems to optimise efficiency, reduce emissions, and deliver outstanding customer service.
As a key member of the Operations leadership team, you play a vital role in driving FSEW’s transformation into a fully connected, sustainable, and technology-enabled logistics provider.
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Key Responsibilities
1. Strategic Planning & Fleet Optimisation
• Lead daily and long-term planning for FSEW’s fleet, ensuring efficient deployment of our EV and CNG vehicles
• Prioritise the use of electric HGVs, managing routes, charging schedules, and load planning to maximise range and productivity.
• Assist with the development and manage AI-driven planning tools to optimise route efficiency, backloads, and empty running.
• Integrate Samsara and real-time vehicle performance data to enhance operational decision-making.
• Work closely with the Transport Manager to align planning with vehicle availability and charging infrastructure.
• Continuously refine planning algorithms and systems to reduce mileage, carbon emissions, and cost per mile.
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2. Technology & Digital Transformation
• Champion the use of AI, automation, and machine learning in planning and forecasting.
• Lead the evolution of Qargo (TMS), ensuring full integration with our daily operation.
• Utilise data insights to predict demand, plan capacity, and dynamically adjust schedules based on live conditions.
• Identify and trial new technologies that improve fleet efficiency, reduce downtime, and enhance customer satisfaction.
• Collaborate with IT and Sustainability teams to ensure technology supports FSEW’s net-zero goals.
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3. Customer Service & Communication
• Ensure planning operations deliver exceptional service to all FSEW customers.
• Maintain constant communication with clients, proactively managing expectations, resolving delivery issues, and providing accurate ETA updates.
• Oversee load allocation and scheduling to meet customer time-critical requirements while maintaining cost efficiency.
• Drive a culture of accountability, responsiveness, and excellence within the planning team.
• Provide key account reporting and KPI dashboards to clients and management.
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4. Team Leadership & Development
• Lead and mentor any new planners, coordinators, and transport administrators.
• Establish clear objectives and performance measures aligned to company goals.
• Promote collaboration with drivers, transport management, and customer service to ensure seamless execution.
• Foster a culture of innovation, continuous improvement, and professional development.
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