Senior Customer Insights Lead

Customer Insight Strategy and Transformation Lead

London, Hybrid

Salary up to £90,000

This is a senior, high impact role for an insight leader who wants to shape how customer intelligence drives decision making at enterprise level. You will play a pivotal role in building scalable insight capability, embedding advanced analytics, and enabling the organisation to move from reactive reporting to proactive, strategic insight.

The Company
They are a large, complex organisation with a strong focus on customer outcomes and data driven transformation. Customer insight sits at the heart of their strategy, supporting commercial, operational and regulatory priorities. The business is investing heavily in analytics, AI and self service insight to unlock value and improve customer experience at scale.

The Role

• Lead the strategic enablement of a central insights capability, defining frameworks, standards and ways of working
• Architect and connect multiple internal and external data sources to create a holistic 360 degree customer view
• Drive development of robust data infrastructure, governance and self service analytics tools
• Lead advanced analytics and strategic insight initiatives, including predictive modelling and AI driven approaches
• Translate complex analytics into clear, actionable recommendations for senior stakeholders
• Champion innovation in tools, techniques and methodologies across customer analytics
• Coach and develop analytics capability across teams, raising overall analytical maturity
• Collaborate closely with senior leaders across insight, analytics and the wider business

Your Skills and Experience

• Strong commercial experience leading customer insight or analytics strategy in a complex organisation
• Deep expertise in data architecture, integration and connectivity across cloud platforms, SQL and APIs
• Advanced capability in analytics, predictive modelling, machine learning or AI driven insight
• Proven ability to design and maintain integrated customer data assets
• Confident communicator, able to influence senior stakeholders and translate insight into action
• Strong strategic thinking with the ability to connect insight to business impact
• Experience embedding analytics best practice and enabling self service insight

How to Apply
Apply now to explore how this Customer Insight Strategy and Transformation Lead role could be the next step in your analytics leadership career.